Digital Sales Manager Operational Services

Digital Sales Manager Operational Services

This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Responsible for managing a new team initially consisting of seven sales professionals based in Manchester and Leixlip.

The team will be focused on driving on time operational services support renewals, improving customer net dollar retention and building strong customer relationships, developing new business opportunities, and increasing market share. Works strategically with customers and/or strategic partners within a defined account assignment or territory. Manages the performance of individual contributors and the overall team and grows and develops talent within the organization.

This is a new role managing a new team, the successful applicant will need to demonstrate how they will quickly build team capability, effectiveness and culture. The role will require the Manager to be typically onsite in Manchester Monday to Thursday.

Management Level Definition:

Applies advanced Operational Services subject matter knowledge to manage staff activities in solving common and complex business/technical issues within established policies. Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy for area of responsibility. Plans, manages and monitors operational/tactical activities of their direct reports. Reports to UKIMEA Operational Services Sales Leader.

Responsibilities:

• Manages a team initially consisting of 7 DSRs, who will lead defined territories of named accounts focusing on installed base renewals, Operational Services new business growth and Day One contracts.
• Delivering budget, team forecasting and ensuring high levels of team sales hygiene via SFDC.
• Directing daily work activities/priorities, people recruitment and development, cost management, and direction-setting within the area of responsibility.
• Coaches and mentors employee direct reports. May coach and mentor non-direct reports as needed. Manages FPR process for company employees. Manages team and individual performance.
• Advise management and peers on matters of importance to area(s) of responsibility. Propose/influence direction-setting.
• Assigns responsibilities, provides direction, leadership, and coaching, removes barriers as needed to enable direct reports to execute their roles and achieve objectives and goals.
• Creates a working environment that is conducive to individual growth, high performance, is challenging and rewarding. Achieves diversity and other HR goals.
• Establish and manage relationships with customer subject matter experts and appropriate customer management, with an objective of maintaining and building the business.

Education and Experience Required:

• Bachelor's degree in Computer Science, Engineering, Business or related field or equivalent work experience.
• May hold Master's or advanced degree in related field. Typically 8+ years of relevant experience.

Knowledge and Skills:

• Typical skills include:
• Workforce management/development
• (developing) Leadership
• (developing) Influencing Others
• Escalation management, customer relationship-building
• Knowledge of Corporate capabilities and outsourcing industry norms
• Business Analysis and Planning
• General Financial Management/Cost Management
• General Project Management
• In-depth understanding of Operational Services
• General understanding of related technologies
• (developing) Knowledge of industry and market trends

Additional Skills:

Accountability, Active Learning, Active Listening, Assertiveness, Bias, Building Rapport, Buyer Personas, Coaching, Complex Sales, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Interactions, Design Thinking, Empathy, Financial Acumen, Follow-Through, Growth Mindset, Identifying Sales Opportunities, Industry Knowledge, Intellectual Curiosity, Long Term Planning, Managing Ambiguity

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.