HPEN EMEAL Sales Support Analyst

Sales Support Analyst

This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

What you'll do:

The Sales Support Analyst supports Sales teams and Partners by managing the end-to-end quoting and opportunity lifecycle. This role is responsible for creating and maintaining sales opportunities in SFDC and generating accurate quotes using SAP and Oracle CPQ, while coordinating with cross-functional teams to ensure timely and compliant deal execution.

Develops, implements and utilizes processes and tools to enable the sales life-cycle (pricing, orders, invoicing, opportunity assessment, field inventory management and other sales pipeline analytics and forecasting solutions). Reports and analyzes order pipeline, bookings, revenue forecasting, revenue reporting, sales productivity and goal attainment. Maintains and enhances sales force automation systems, product/service costing models, and margin management tools/systems to effectively monitor and manage revenue/expenses.

Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.

Key Responsibilities

• Serve as the primary point of contact for Sales teams and Partners for quote creation, modification, and management.

• Create, update, and manage sales opportunities in SFDC (Salesforce).

• Generate and maintain accurate quotes using quoting tools (SAP, Oracle CPQ, NGQ/ASQ), ensuring adherence to pricing, discount, and approval policies.

• Support Sales and Account Managers with pricing requests, deal structuring, and opportunity-related queries.

• Manage complex and high-value deals, including required documentation and approvals.

• Collaborate with internal teams such as Sales, Logistics, Customer Care, Order Management, and Global Support to resolve quoting and ordering issues.

• Monitor and address quote and opportunity escalations, involving Team Leads or Managers when required.

• Ensure data accuracy and consistency across quoting tools (SFDC, Oracle CPQ, SAP, etc).

• Maintain strong knowledge of sales tools, processes, and policies to effectively support partners and customers.

What You Need To Bring

Bachelor's degree in computer science, engineering, information systems, or closely related quantitative discipline. Master's desirable.

Typically, 2-4 years' experience.

• Experience in sales support, quoting, or commercial operations.

• Hands-on experience with SAP and Oracle CPQ.

• Working knowledge of SFDC (Salesforce) for opportunity management.

• Strong attention to detail and documentation skills.

• Clear verbal and written communication skills.

• Ability to handle multiple priorities in a fast-paced environment.

• Strong organizational skills and a collaborative, team-oriented mindset.

• Ability to learn quickly and adapt to new systems and processes.

Additional Skills

Accountability, Active Learning, Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Interprets Data, Long Term Planning, Managing Ambiguity, Operational Performance, Operations Processes, Personal Initiative, Process Changes, Process Improvements, Sales {+ 4 more}

What We Can Offer You

Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.