Live Chat & Digital Inbound Sales Advisor

Live Chat & Digital Inbound Sales Advisor

This role has been designed as "Onsite" with an expectation that you will primarily work from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

The Digital Marketing/Sales Advisor with English is responsible for understanding customer requirements and providing guidance & support to new & existing corporate customers who visit HPE.com sites.

How you'll make your mark:

A Live chat and digital inbound lead qualifier for English is responsible for understanding customer requirements and providing guidance to new & existing corporate customers who visit HPE.com sites.

• Seek out new leads and new customer opportunities.
• Efficiently handle inbound live chat, call sales and email sales for relevant customers to generate new business.
• Maintain excellent communication and relationships with customers
• Develop and manage lead generation performance for your respective geographies.
• Articulate the company's technology and product portfolio, positioning to both business and technical users.
• Represent HPE with professionalism and enthusiasm
• Work collaboratively in a fast-paced, team-oriented environment

Responsibilities

• Use customer engagement tools (chat, e-mail, phone) to interact and reach out to online customers.
• Provide SME support, in a professional manner, to customers within agreed time frames.
• Position HPE solutions to customers with professionalism and enthusiasm to generate leads.
• Comply with all HPE standards, processes and tools.
• Actively participate in various internal technology forums and other technology sources to gather information on current products and position them to customers as and when required.

About You

• Fluent in English (written and verbal)
• Excellent communication and grammar skills.
• Passionate about lead generation and expanding the customer base.
• Ability to nurture and build strong customer relationships
• Strong organizational, time management, and planning skills.
• Ability to multi-task and stay focused in high-pressure situations.
• Moderate knowledge and understanding of business development.
• Basic knowledge of web or digital marketing principles.

What We Can Offer You

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.