Sales Optimization Support (SOS) Analyst

Sales Optimization Support (SOS) Analyst

The Sales Optimization Support (SOS) Team partners with the HPE North America sales community by providing exceptional support in executing operational tasks. This support provides sellers more time for customer and partner engagement. As a Sales Optimization Support (SOS) analyst, you will play a key role in enabling HPE sellers to generate more revenue by tracking and completing requests related to sales pursuit, order management and post sales on their behalf. You will join a collaborative and supportive team of process experts who thrive on solving the toughest challenges together!

In this role you will:

• Be directly aligned to a group of sales professionals to develop relationships and anticipate needs in a high-touch relationship model (no tickets or generic email routing)
• Leverage prior knowledge, SOS job aids, SOS process experts, and business process owners to resolve issues or route to the appropriate teams at HPE
• Navigate HPE's back-office processes to complete requests and solve problems in a timely manner and closer to the customer, where the cost is the lowest
• Track requests to completion, ensuring sellers have the resolution needed to communicate to customers and partners as appropriate
• Provide input and identify process improvement opportunities to improve quality, operational efficiency, and end-to-end workflow effectiveness

Daily responsibilities:

• Manage sales pursuit requests related to equipment loans, quotes, deal registrations and other items to help close the sale
• Track orders, shipment status, and other pertinent items related to order fulfillment
• Address post sales issues by identifying the appropriate process based on time since shipment, cost and scope of request
• Redirect requests to other HPE teams for tasks not in scope for SOS
• Maintain an Excel based tracker of requests and prepare monthly scorecards
• May serve as a process expert for one or more processes supporting SOS teammates

About you:

• 2-4 years of experience in sales or sales support roles preferred
• Bachelor's degree in business management or equivalent experience preferred
• Exceptional customer service focus with sharp attention to detail
• Comfortable with ambiguity and digging in to determine root cause of issues and driving to closure
• Understanding of a matrixed environment and confidence in following up on tasks across other teams
• Ability to thrive under pressure while managing a variety of requests, often simultaneously
• Able to prioritize time and focus on critical tasks, comfortable asking for assistance to ensure timely resolution when workload is high
• Patient and persistent with confidence to escalate early when support is needed
• English language written and verbal communication skills

What We Can Offer You:

Health & Wellbeing

Personal & Professional Development

Unconditional Inclusion