Sop - sales Processing - Remote Eligible

Sales Operations

This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

Aruba is an HPE Company, and a leading provider of next-generation network access solutions for the mobile enterprise. Helping some of the largest companies in the world modernize their networks to meet the demands of a digital future, Aruba is redefining the 'Intelligent Edge' – and creating new customer experiences across intelligent spaces and digital workspaces. Join us redefine what's next for you.

Key Responsibilities

Responsibilities:

• Point of contact and escalation point from sales team, partners and quoting team on complex and/or problematic cases.
• Work among stakeholders of such cases to own, manage and facilitate the solution. Stakeholders include partners, product & service sales, quoting team, quote approvers, order management team, credit & collection team, customer care team, JTAC, and others.
• Facilitate the periodic regional quote backlog review calls to show the outstanding request volume and long-aging cases included per region.
• Provide periodic business reports including open requests report and others.
• Develop and maintain a knowledge base for the internal players of end-to-end maintenance service renewal process. Deliver trainings according to the knowledge base for relevant audiences.
• Ad-hoc reporting and/or research tasks from internal players.

Requirements

• Bachelor's degree or equivalent work experience, with 5+ years of work experience in service business operations. Service renewal quoting experience is an advantage.
• Knowledge and hands-on experience in CRM systems such as Salesforce and SAP will be an advantage.
• Strong attention to detail with demonstrated ability to multitask and coordinate and track problems towards resolution.
• Demonstrated operational, analytical and decision-making skills.
• Collaborative work experience among internal and external stakeholders.
• Team player and quick learner.
• Proficiency in data entry and Microsoft Excel.
• Strong verbal and written communication skills

What You Need To Bring

PSR is an experienced professional, integral part of the Juniper APAC field sales team responsible for ensuring the success of service sales operations. Position involves a combination of overall quote preparation process, data administration, and knowledge base management. They will use professional knowledge and experience and exercise judgment to support the preparation and delivery of renewal quotes for all expiring maintenance service contracts, specifically approaching complex and/or problematic cases which could impact the operational efficiency. They will develop and provide key business reports to support the quoting process and forecasting process of sales team. They will also develop and maintain a knowledge base for end-to-end maintenance service renewal process collecting and organizing all the relevant information such as rules, policies, guidelines, and business processes related to the business.

Additional Skills

Accountability, Active Learning, Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Interprets Data, Long Term Planning, Managing Ambiguity, Operational Performance, Operations Processes, Personal Initiative, Process Changes, Process Improvements, Sales {+ 4 more}

What We Can Offer You

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.