Region Intake Specialist (liason, Sales) - Homecare
HHC
Job Title: Region Intake Specialist
Start here at Hartford HealthCare and work where every moment matters!
Hartford HealthCare at Home doesn't just take great care of our patients; we take great care of our colleagues too! Our benefit options at Hartford HealthCare at Home are designed so you can care for yourself and your family, just as you care for others when you are here.
What our nurses love about HHCAH:
- Tuition Reimbursement up to $5,250.00 after six months of employment and up to 40% tuition discounts with partnering institutions for colleague AND dependents
- Loan forgiveness for qualifying existing student loans
- Employee assistance and wellness programs including a strong focus on promoting mental health
- Paid time off and health insurance packages
- All clinicians are provided a cellphone and laptop
- Discounts on services, products and optional coverages – movie tickets, pet insurance, travel and more!
Hartford HealthCare at Home, the largest provider of homecare services in Connecticut, has been fulfilling our mission for more than 115 years. Our Person-Centered Care Model allows our colleagues to learn and grow within our organization, all while providing integrated support to the patient. As part of Hartford HealthCare, we leverage cutting edge technology to provide quality care in our client's home. Most importantly, our colleagues are appreciated for the real differences they make in both the lives of their clients and their clients' families.
Job Summary
The Region Intake Specialist performs the entire patient intake process, including communication with patients and families, data entry, insurance verification and MD verification. They build and maintain relationships with referral sources, address customer needs, and lead a daily intake meeting.
Key areas of responsibility:
- Performs all daily patient referral and intake procedures including insurance verification and financial/clinical clearance and ensures patients are admitted in accordance with the intake policy. Provides recommendations for process and policy improvements. Ensures compliance with all state, federal, and Joint Commission referral/intake regulatory requirements.
- Stays thoroughly informed about the details of contracts the organization has with insurance companies, healthcare networks, or other partners for Home Health and Hospice services. Ensures patient admissions comply with rules, requirements and terms in the contracts.
- Establishes and maintains positive working relationships with current and potential referral sources.
- Provides a smooth transition of patients to home care by overseeing patient education, care planning, and coordination with multiple providers, while also negotiating service pricing with insurance Case Managers and other payers within established financial guidelines.
- Strengthens and monitors community and customer perceptions of Hartford Healthcare at Home as a high-quality service provider, while collecting and reporting referral data and key customer trends.
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job. The employee may be requested to perform job-related tasks other than those stated in this description.
Qualifications
Requirements and Specifications
| Minimum Requirements | Preferred Requirements |
|---|---|
| Requires high school diploma | Bachelor's Degree Preferred |
| 1 Year of administrative Healthcare Experience | 1-3 years of experience preferably in Home Care |
| Appropriate certification may be required | Appropriate certification may be required |
| Strong written and verbal communication skills | Strong written and verbal communication skills |
| The Intake Coordinator must have healthcare experience, preferably in referrals/intake in a home health or hospice environment. Demonstrates good communication, negotiation, and public relations skills. Demonstrates autonomy, assertiveness, flexibility and cooperation in performing job responsibilities. | |