Sales Lead Coordinator

Sales Lead Coordinator

Knoxville, TN

Sales – Residential Sales / Full-Time / On-site

Our Mission

Be America's Best home service company by providing care, growth and opportunity ensuring every team member is happy.

Hiller's 17 locations across 4 states, proudly offers a 100% satisfaction guarantee of high-quality residential home services. With more than 34 years in business, Hiller's family includes more than 850 Happy Faces, and a fleet of over 600 vehicles.

Why Join Hiller

At Hiller, we are committed to investing in our employees to help them reach their full potential. Through the development of trade knowledge and soft skills, our employees can succeed in their career AND family goals. With our core value of CARE and standards that define who we are as a company, you will have the opportunity to build a lucrative and rewarding career.

Here are even more reasons to join the Happy Hiller Team!

• Our Family Owned & Care Culture
• Healthy Work/Life Balance
• Established Career Paths
• Advancement Opportunities
• Year-round work – NO LAYOFFS
• 401k Plan w/ Company Match
• Employee Referral Program
• Regular Performance Reviews
• Paid Training in our state-of-the-art facility

Benefits

Medical, Dental & Vision insurance

Long and Short-term disability

Company paid $50,000 life insurance

Company paid vacation

Paid holidays

Medical Flex Spending accounts – Family care

Position Summary:

To assist in achievement of the company's strategic objective and annual goals through the delivery of exceptional service and support reflective of Hiller Plumbing Heating Cooling and Electrical (the Company) vision, mission, purpose, and values.

Position Responsibilities:

• Create a positive customer experience.
• Respond to incoming inquiries related to sales products from current customers and potential customers scheduled sales leads.
• Schedule, allocate workloads, train, attend meetings, and provide ongoing reporting metrics.
• Follow up with the customer after the Project Manager provides them with a proposal to answer any outstanding questions, and schedule additional sales visits or convert proposal into a sold job.
• Provide daily report of sales and lead information to sales manager.
• Record where leads are produced - technician, demand, maintenance, marketed and marketed lead source.
• Communicate effectively with customers, vendors, technicians, sales staff and department personnel via telephone, email, and written correspondence to answer inquiries or to provide information.
• Maintain complete, accurate and updated information in the customer database.
• Perform administrative duties to assist with the overall efficiency of the operation.
• Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.
• Perform other duties as assigned.

Position Requirements:

• High School diploma or GED required. Associates Degree preferred.
• Preferred experience: Customer Service- 3-5 years; lead generation- 1-2 years.
• Strong negotiation skills with the ability to communicate clearly in a positive, nurturing manner.
• Proficient in Microsoft Suite products.
• Highly organized and detail-oriented; must be able to meet tight deadlines and hold team members accountable.
• Ability to perform multiple tasks in a fast-paced environment.
• Exceptional interpersonal and communication skills both written and verbal.
• Function in a team environment.
• Geographical knowledge of service area and/or map reading skills.

Working Specific Standards:

• Willing to attend training classes to advance his/her skill.
• Willing to work hours outside of normal work schedule, if needed.

Physical Requirements:

• Occasionally lift 5-10 pounds.
• Have good visual acuity and sufficient functioning to operate computer-aided call management hardware, software, and communications equipment.
• Regularly spends long hours sitting and using office equipment and computers (80% of the time) in a cubicle office environment.
• Spends a majority of the workday on the telephone interacting with customers and technicians.