Sales Manager

Sales and Marketing

Position Purpose

To support the Commercial Manager and execute all necessary pro-active and re-active sales, e-commerce, marketing & PR activities to exceed owner expectations concerning revenue generation and market share.

Duties & Key Responsibilities

Lead by Example

Come to work every day with a smile on your face

Be a reliable and motivated member of the Commercial team

Be a great role model for others with regards to brand-specific behaviours, self-confidence and can-do attitude

Be actively engaged in the onboarding of new Sales & Reservations team members and share expert sales knowledge, tips, and tricks

Communicate pro-actively, clearly and constructively with other team members outside sales to help deliver great guest experiences at our hotel

When starting your workday, check in with the Guest Operations Manager, ask where help is needed most and spend at least 30 minutes per day assisting colleagues in Guest Operations e.g. F&B service, stewarding, housekeeping, front office

Provide constructive suggestions/feedback on products, processes and procedures to contribute to our continuous improvement efforts

Be aware of planned team meetings and learning sessions and attend as required

Volunteer to participate in company campaigns like Travel with Purpose or Team Member committees

Execute any other duties as assigned by the Commercial Manager and Chief Host

Sales Activities

Support the Commercial Manager in analysing competitor activities and pricing strategies, trends of business by market segment, channel and GOB, and performance of existing customers

Support the Commercial Manager in the development of the commercial strategy for the hotel and the accurate forecasting

Plan and execute detailed action plans to support the revenue generation in your assigned segments and beat the competition

Show and use the passion for the brand in all sales conversations and negotiations

Actively manage allocated accounts (all segments, including GCE) to

Explore and invest time on developing innovative approaches to generate revenue (also in F&B) and extend customer basis to stay ahead and gaining

Help ensuring that all rates are loaded correctly in systems / channels

Execute the hotel's marketing plan

Help ensure that the hotel is well positioned and marketed on internet and other distribution channels, liaising closely with eCommerce in the absence of the Commercial Manager or Chief Host

Take time to be a great host and engage with guests in our hotel daily: Greet friendly and with a smile on your face, do a bit of small talk, ask for their feedback and enquire what you and your colleagues can do to make their guest experience an even better one!

What are we looking for?

A Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure and under own initiative
• Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of local market
• Knowledge of hospitality
• Passion for sales and for achieving targets and objectives
• Degree-level qualification in a relevant field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!