Sales Support Specialist (onboarding)

Sales and Marketing

This role is based at one of our corporate offices in Memphis, TN, or Dallas, TX.

Exceptional Hospitality Starts with You

This is your chance to be part of a Global Sales Team that ensures Hilton owners and operators receive the combined benefits of scale, access, competence, and experience. As a Sales Support Specialist (Onboarding), you will support the team responsible for delivering a differentiated selling platform for Hilton's diverse portfolio of brands guided by a strong focus on growing market share. On the Global Support team reporting to Director Sales Support Enablement, you will focus on coordinating setup tasks, maintaining onboarding resources, and supporting new sales hires globally to ensure a seamless start.

You will design, maintain, and enhance the Hilton Worldwide Sales (HWS) onboarding experience to reflect our culture, tools, and ways of working. As the central point of coordination, you will partner closely with leaders, coaches, and subject matter experts. This partnership will ensure each new hire is prepared and set up for success. You will oversee onboarding documentation, processes, system access, and administrative setup. Your goal is to ensure a seamless experience from pre-boarding through early tenure. As the primary contact for coaches supporting new hires, you will provide clear guidance, strengthen operational readiness, and help accelerate integration across the global HWS team.

What you'll do during a typical day:

• Manage onboarding checklists to ensure every new sales hire—across all global regions receives consistent, high-quality onboarding experience.
• Maintain and update distribution lists, organizational charts, and onboarding material to keep information accurate and aligned across AMER, EMEA, and APAC.
• Share and organize onboarding materials, ensuring each new sales hire has access to the most current tools, guides, and resources.

How you'll collaborate with others:

• Coordinate system and access setups by partnering with multiple departments and regional teams to ensure new hires are equipped for success.
• Partner with leaders to tailor training schedules, coordinate introductions, and track progress through each new hire onboarding period.

Deliverables you'll take ownership of:

• Support global onboarding initiatives by contributing to process improvements, gathering feedback, and helping evolve the onboarding program over time.
• Collect onboarding feedback, identifying gaps, and helping propose improvements to enhance the new hire experience.

What It Takes to Make the Stay

You have these minimum qualifications:

• Minimum two (2) years of onboarding support, sales support or hotel professional experience.
• High knowledge in Outlook, Word, Excel (can maintain complex spreadsheets), and PowerPoint.

It would be useful if you have:

• Consistently communicated information clearly and effectively through both verbal and written channels.
• Experience consistently meeting established deadlines and performance targets.

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.

As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.