Senior Sales Manager / Assistant Director Of Sales - India - Waldorf Astoria Maldives Ithaafushi

Guest Services, Operations, and Front Office

Waldorf Astoria Hotels & Resorts is Hilton's luxury brand of iconic hotels committed to personal service and culinary excellence in landmark locations around the world. Each property delivers unforgettable experiences and offers a strong sense of arrival with impressive public spaces worthy of hosting history. Guests can expect True Waldorf Service from the moment they reserve their stay to the moment they leave the property doorstep. Waldorf Astoria Maldives Ithaafushi made a wow debut in 2019 and is already recognized as one of the finest resorts in the world. Sprawled across three islands, the resort is one of the most sizable in the Maldives. It boasts the country's largest spa, extensive recreation facilities and it's the Maldives resort with the most culinary choices (an impressive 11 specialty cuisine dining options). Besides its 117 luxurious villas, the resort is also home to an exclusive offering: a private island, the largest in the country which is to be rented out in its entirety.

Once you get a glimpse of this one of its kind resort, you know you arrived to a sun-soaked paradise. Luxurious villas act as vast private indoor-outdoor playgrounds, each featuring its own private pool. Everywhere you look, from the standalone villa bathtub to the glass-bottomed floors in the spa's treatment pavilions, the azure water steals the show.

Are you ready to join our talented and dedicated team at Waldorf Astoria Maldives Ithaafushi and take your career to new heights?

What Are We Looking For?

Senior Sales Manager / Assistant Director of Sales – India serving Waldorf Astoria Madlvies Ithaafushi is responsible for leading all sales initiatives in the Indian market, with a focus on maximizing occupancy and revenue for the resort. This role combines strategic account management with proactive business development to meet and exceed annual sales targets. By fostering key partnerships, identifying growth opportunities, and maintaining a strong presence through client engagement and trade show participation, the role ensures the resort remains competitively positioned within these key markets.

What Will I Be Doing?

• Monitor sales performance against established targets and proactively adjust strategies, account coverage, and priorities to ensure goals are met or exceeded.
• Identify, develop, and manage key strategic accounts within the assigned geographic markets.
• Create and implement detailed account development plans for key clients to drive both short- and long-term revenue growth.
• Actively contribute to the preparation of the annual Sales & Marketing Plan, quarterly forecasts, and the resort's annual budget. Ensure swift execution of planned initiatives and respond effectively to market shifts, economic factors, and competitor activity.
• Understand and anticipate the needs and expectations of key accounts, translating these into tailored offerings and strategic actions.
• Identify media and public relations opportunities that enhance resort visibility and brand positioning in luxury markets.
• Attend weekly RevMax Meetings.
• Provide timely insights to the Commercial Director, Director of Sales, regarding competitor movements and market trends.
• Maintain up-to-date knowledge of booking patterns, pricing strategies, and overall sales dynamics for the resort and the Private Island, as well as comp set.
• Plan and execute sales trips; submit annual sales schedule and budget, with quarterly calendar updates.
• Represent the resort at relevant luxury trade shows, exhibitions, and high-profile client events.
• Organize and host familiarization (FAM) stays and site inspections in accordance with resort guidelines.
• Collaborate with the resort team to deliver bespoke and flexible solutions aligned with the unique needs of your market segment.
• Ensure all sales activities and client interactions are accurately documented and maintained in Delphi.
• Foster strong cross-functional collaboration with the resort operations team, Hilton Worldwide Sales, and Hilton Luxury Sales teams.
• Perform any additional duties as requested by the General Manager or Commercial Director, in support of the Commercial Department and overall resort success.

Revenue & Occupancy Performance

1. Achievement of annual revenue targets (room revenue, total resort revenue) from India markets

2. Contribution to resort occupancy targets from assigned markets

3. Revenue growth YoY (%) within strategic and key accounts

Account Management & Development

1. Number of strategic/key accounts maintained and developed

2. Number of new high-value accounts acquired annually

Sales Activity & Engagement

1. Number of sales calls/meetings per month

2. Number of sales trips conducted per year vs. planned

3. Participation in trade shows/events and number of leads generated per event

4. Number of FAM trips and site inspections hosted

Reporting

1. Accuracy and frequency of Delphi CRM updates (activity logging, account status)

What Do I Need?

• Minimum of five (5) years' experience in sales or a similar position.
• Luxury Hotel / Resort experience.
• Proficient level of written and verbal English
• Sound computer knowledge including Microsoft Office, Opera and Delphi.
• Positive attitude and good communications skills.
• Commitment to delivering a high level of customer service.
• Excellent selling capabilities.
• Ability to take initiative.
• Expertise with luxury outbound tour operator market.

What Will It Be Like To Work For Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences worldwide every day. And our outstanding Team Members are at the heart of it all!