Spa Sales Manager - Grand Wailea, A Waldorf Astoria Resort

Spa Sales Manager

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Spa Sales Manager to join the Spa Team!

Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining.

Shift: Various – must be available to work weekdays, weekends, and holidays.

Pay Rate: The annual salary for this role is $90,000 plus quarterly sales incentive bonus and is based on applicable and specialized experience and location.

What will I be doing?

ESSENTIAL FUNCTIONS Average Percent of Time -

35%: Responsibly represent the hotel through conducting conferences, making proposals and other external sales presentations to prospective customers to solicit, explain, negotiate and close hotel sales. Utilize discretion and authority to negotiate contracts and commit company with customers and establish agreements with vendors. 25%: Travel and engage in sales activities outside of the hotel to meet with and entertain customers and prospective customers, participate in tradeshows, and industry and community events to promote facilities, to make proposals, maintain contacts, and to close deals. 15%: Assists in hiring of spa group sales staff with appropriate credentials, experience and with an enthusiasm for guest service. Supervise spa group sales team on a daily basis to include but not limited to training, developing, scheduling, coaching, counseling, conducting performance reviews and administer discipline. 15%: Write proposals and/or contracts to advise prospective local groups for spa treatment date, space and rate availability for group accommodations. Develop and quote prices for same. 5%: Assist in the daily operations of the Spa, as part of the Spa Management Team. Organize and facilitate spa events for the purpose of creating and maintaining a buzz in the local market for Spa Grande's unique services and offerings. 5%: Attend weekly spa departmental meeting and other scheduled meetings to support business operations, e.g., tentative review, lost business review, group-pick up, etc. 5%: Conduct site inspections and property tours with potential customers, visiting local spa establishments as well as other hotel spa facilities.

SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Basic hotel product and industry knowledge, i.e., staffing, operations, safety, security, fire, police and health codes, hotel policies, city ordinances.

• Basic knowledge of the hotel structure/layout and how all departments interact

• Basic knowledge of various types of set up styles used in the meeting rooms

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts

• Quantitative processing of data via office machine equipment, mathematical computations and analytical skills necessary to accurately determine and communicate financial, forecasting and space utilization calculations.

• Proficiency in the use and operation of computer systems with the ability to navigate efficiently through Word, Excel, Access, Outlook, Delphi (or in house sales system), Market Vision, OnQ, InFocus, Internet and Intranet and Optimum Settings (or in house CAD program).

• Ability to read, write and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence and similar written materials.

• Ability to complete a contract in compliance with all checklists, standards and hotel policies.

• Interpersonal skills to provide overall guest satisfaction.

EXPERIENCE Requires a minimum of one year experience in hospitality sales, catering, or event management or one year in a supervisory or management position with banquets, guest relations, guest services, destination management (DMC) or a related guest-contact area of the hospitality industry. Previous experience in spa sales or event planning preferred.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

What are the benefits of working with Hilton?

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs