Sr Manager Sales Training

Senior Manager Sales Training

Join us in shaping lasting memories. We're seeking a Senior Manager, Sales Training to become a vital part of our dynamic New York City team.

Why New York City?

New York City is more than a destination; it's a global epicenter of culture, innovation, and opportunity. From iconic landmarks and world-class cuisine to vibrant neighborhoods steeped in history, NYC offers a unique blend of energy and inspiration. As the nation's financial and creative capital, it's home to industry giants, pioneering startups, and bold thinkers. Whether you're looking to grow professionally or immerse yourself in endless cultural experiences, NYC is the place to be.

About Hilton Grand Vacations

Join a world-class Sales Team dedicated to helping over 700,000 Club Members live their dream vacations. With a strong global footprint and a passionate team of Sales Professionals, Hilton Grand Vacations offers travel experiences tailored to every lifestyle and interest.

About the Role

As Senior Manager, Sales Training, you'll play a key role in empowering our sales executives with the tools, confidence, and support they need to thrive. Based in New York City, this position also oversees training efforts at our Washington, D.C. location, requiring regular travel to DC.

Key Responsibilities:

• Collaborate closely with the East Region Director of Training on strategic initiatives
• Lead onboarding and training for new hires with enthusiasm and expertise
• Develop and execute action plans to uphold service excellence
• Conduct ride-a-long's, provide feedback, and support performance development
• Analyze weekly sales metrics and guide follow-up strategies
• Facilitate 30-60-90 day trench training focused on sales psychology and process
• Approve new hires for floor release after testing and final ride evaluations
• Offer personalized coaching to deepen understanding of the sales journey
• Keep teams informed on inventory updates and program enhancements
• Deliver ongoing training at key milestones: weekly, monthly, and annually
• Champion employee retention through career pathing and workplace engagement
• Promote ethical practices aligned with HGV's core values
• Implement tools to reduce cancellations and boost success
• Foster a vibrant, passionate, and fun work environment

About You

Required Qualifications:

• 5+ years of branded sales ownership experience
• 3+ years in a sales training role
• Proven ability to train and mentor new hires
• Flexible schedule and professional demeanor
• Deep understanding of HGV departments and customer support
• Proficiency in Microsoft Excel, Word, and PowerPoint

Preferred:

• Bachelor's Degree

Join Us

Individually, we're impressive. Together, we're unstoppable. Your dedication to building meaningful customer relationships is what transforms ordinary moments into extraordinary ones.

We're proud to be an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We provide reasonable accommodations for individuals with disabilities throughout the application and employment process. Please reach out if you need support.