Sales Support Specialist

Sales Support Expert

Provide functional and technical support throughout the sales process and ensure internal and external clients obtain appropriate product/solution knowledge. Customer Support jobs deliver a key service bridging the gap from customer enquiry to service delivery and related commercial processes. Proposal jobs ensure proposals are accurately and efficiently prepared to optimize the potential of a profitable agreement. Sales Support Expert also delivers technical solutions and designs to meet the customer's needs at the best cost.

How You'll Make an Impact:

• Creates engineering proposals for products and systems, including drawings and plans preparation including meetings with other business units and consortium partners. Review risk analysis with all partners before submitting proposal. Defines project tasks. Defines schedule, cost and quality metrics. Coordinates the creation of work plans and cost estimates in all applicable engineering disciplines. Preparing proposal/presentation of engineering projects/programs including provision of bills of materials, estimated engineering hours, creating design solutions to proposals for engineering projects or programs and solving critical technical design related issues/questions from customer.
• Works with customers to shape and deliver solutions, seeking feedback and innovating with the customer to drive and deliver improvements. Attends project meetings and presents all technical aspects of project assignments. Interacts with customer, contractors, suppliers and others.
• Supports the local Sales organization/customers in determining the most technically appropriate and cost-effective solutions and in the preparation of demanding offers. Provides technical support during the technical meeting, product presentations and negotiations and offers product/solution/service.
• Performs analytic and diagnostic studies to determine most suitable technical solution to meet customer needs. Proposes technical solutions for complex enquiries. Prepares/supports preparation of technical/commercial offers based on customer specification requirements, Local Business Unit/feeder factory indications and Sales organization directives. Participates in the kick off meeting organized by the project team.
• Prepares and delivers technical presentations and demonstrations for both internal staff and customers on complex product issues.
• Defines cost and price for the proposed solution and align with Sales organization.
• Provides information to the risk review process in accordance with Hitachi Energy policy and drive the risk review process.
• Analyzes customer needs and competitor offers through general market information and information provided by the Sales organization.
• Performs lost proposal analysis, identifies potential cause, and recommends future actions in cooperation with Sales/Local Business Unit to obtain better future results.
• Negotiate contracts/frame agreements with customers based on the company risk and conditions.
• Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

Your Background:

• Bachelors Degree in Electrical or Electronic Engineer with minimum 5 experience
• SAP and Salesforce (desirable)
• Intermediate level of English
• Experience in service sales
• Experience in technical quotations
• Experience with high-voltage equipment, power transformers, and electrical substations