Inside Sales Rep I (12 Months Contract) North America Schedule

Job Description

In charge of setting up and selling maintenance contract renewals for Honeywell Scanning & Mobility products based on the assigned area and accounts. Responsible for direct revenue generation through contract renewal sales and contract sale leads. Responsible for daily support of customer accounts, including on-going communication within, but not limited to, the assigned account portfolio. Accountable for the company's service process image in the eyes of the customer, by providing the highest level of satisfaction, professionalism and involvement when engaging in their requests, concerns and issues.

Responsibilities:

• Preparing the renewal quotations (offers) and sending them to the designated customer contacts, 90 days prior to the ongoing contract expiration date.
• Preparing and sending the renewal quotes is done using company channels and tools and it involves following the standardized procedures (checking the product availability moving forward, by verifying the product lifecycle; checking the product coverage availability, by cross referencing previous contract coverage and adjusting the renewal offering accordingly by taking into consideration the product lifecycle data; updating the pricing based on the latest company price book; adjusting the renewal's timeframe accordingly, based on the above mentioned; checking and providing standard discounts, where applicable; issuing and sending the renewal quotes via the provided software solution or email, upon customer request).
• Provide renewal quote revisions upon customer request, when in compliance with company policies and terms and conditions.
• Prepare and provide to the requester quotes for units with no previous service coverage (Post Sale quotes) following the specific procedure.
• Providing additional discounts may be needed and offered. This is done by involving and requesting approval from the Inside Sales Supervisor and/or Sales Manager which makes their decision based of customer account history and margin reports.
• Constantly engaging the customer and following up on the renewal progress, 60 days prior to the expiration date.
• Following the escalation process for non-responsive or negative renewal feedback, 30 days prior the expiration date.
• Generate the monthly assigned number of leads for EOC/EOS units via SFDC
• Reviewing and verifying Purchase Orders received from the customer and the Billing Department, in order to match with the renewal quotes prior to contract activation and invoicing. This requires checking the service coverage, timeframes, pricing, account payment terms and signatures.
• Provide and maintain the highest level of customer satisfaction, utilizing problem solving skills to bring resolution to all requests/inquiries/complaints.
• Provide customers with requested reports and information by email or telephone in a timely and professional manner.
• Inform customers about changes, product and coverage discontinuity or availability, as well as additional information that may be of use, such as warranty term information and agreement terms and conditions.
• Provide assistance to the Sales Team, Channel Business Managers and Territory Account Manager, upon request or by bringing to their attention business or account related details.
• Provide support and information to the RMA team (Return Merchandise Authorization) in regards to particular unit coverage or renewal progress state.
• Replace/swap units on ongoing contracts, upon notification and request from the RMA and Service Depot Teams.
• Have recurrent calls with Sales Managers in order to close business opportunities
• Constantly update the annual renewal database file (pipeline) with renewal statuses, purchase order, amounts, contract timeframes, cancellations, customer updates and feedbacks.
• Joining and actively participating in the Renewal Pipeline Meeting, discussing ongoing renewals, sharing feedback and updates and establishing approaches and strategies to bring in the revenue.
• Respond on the requests received via general mailbox based on a rotation shifts between the teammates
• Respond to the incoming calls from the customers
• Work with medium to large size Partners
• Managing strategic accounts (specific End-Users) to secure the high part of revenue
• Drive maximum customer satisfaction and identify/drive product expansion opportunities via high value relationship with the customer
• Performs other related duties as assigned to ensure efficient operation of the department.
• Provide assistance, guidance and training to teammates from other company organizations, when needed.
• Accountable for HOS (Honeywell Operation System) implementation as individual contributor, making sure all procedures are followed.
• Provide back-up to colleagues within the team, when needed.
• Prepare and provide to interested parties specific SAP BI reports related to: service contracts, units warranty, repairs, margin reports, renewal progress, device reports.
• Provide permanent guidance and support for the teammates in exceptional matters
• Provide retraining/refreshment sessions
• Provide back-up to Supervisor when needed

Qualifications :

• Bachelor's degree or equivalent
• Strong Word, Excel and PowerPoint skills
• Advanced English Speakers (will add specific language based on the region)
• Excellent Interpersonal and communication Skills
• 1.5 years minimum experience with Honeywell culture and systems.
• Relevant experience in a similar position of customer support & sales and data input (preferably Salesforce, SAP / CRM experience).
• Experience with Knowledge Management best practices
• Proactive thinker and team player
• Structured and process minded, strong coaching and communication skills
• Able to multi-task, prioritize and work independently as well as in a team environment
• Ability to present information clearly and concisely, in verbal and written forms and to communicate comfortably with diverse audiences at all levels of the organization
• Able to provide effective, accurate and on point information. Persuasion abilities are a plus.
• Extreme attention to details and possess an excellent capacity to prioritize tasks and duties, with a great sense of urgency;
• Obsessed with customer and quality. Unbounded customer orientation and satisfaction mindset, while understanding and working within the company policies. Having both the company's and customer's interest in sight.
• Close acquaintance to contracts and ability to review basic terms.
• Excellent analytical and problem-solving skills.
• Ease of understanding the business plan and applying the knowledge, once presented and trained.
• Technically inclined would be a plus in understanding the maintenance process and the steps involved.
• Key behaviors: Act with urgency, Be Courage, Go beyond, Have a Passion for Winning

We offer:

• Competitive Salary regularly increased based on your performance
• Enjoy 25 vacation days per year, plus extra days off for life's special events
• We provide meal vouchers
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
• Medical Insurance Plan paid by the company
• Christmas and Easter bonuses
• Recognition & referral bonus programs
• Comprehensive induction, ongoing training and development to set you up for success
• In-house and external learning platforms (Udemy) to continue to expand your skills
• Work experience opportunities to help you grow your career with us
• Global employee networks to help you connect and grow
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
• In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids
• Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
• Your family is growing while working at Honeywell? We congratulate you by offering special bonuses
• Frequent Employee Engagement activities fostering an inclusive and diverse work environment
• 3 + 2 hybrid work arrangement to support your work-life balance
• Flexible working hours
• Fresh fruit days in the office

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

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