VP, Partner Sales Channel - Remote Eligible

Vice President, Partner Channel

With over 10 million sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.

The Vice President, Partner Channel is accountable for setting the strategy, operating model, and performance management of the enterprise's Medicare partner distribution, spanning call center/BPO, and FMO relationships. This executive leader drives profitable growth with a focus on Humana Medicare products, including Medicare Advantage, PDP, Med Supp, Dental, Vision and any other products under the Medicare umbrella, elevates quality and STARs outcomes, and builds a culture of excellence across a ~200-person organization. The role leads portfolio optimization, tiered partner models, compliance-forward oversight, and omnichannel programs that improve conversion, cost-per-sale (CPS), retention, and member experience.

This leader will be responsible to develop the strategy to drive continued growth and retention in Medicare sales working in alignment with Humana objectives/goals to apply channel and industry knowledge to create and implement strategies that meet or exceed membership targets, retention, and cost of sale. This leader will collaborate closely with local and national partner leadership, Sales Integrity, Product and Marketing Leadership, Medicare Sales Strategy team and Corporate Strategy. This role reports to the SVP, Distribution.

Key Responsibilities

Sales & Growth Leadership

• Responsible for leading overall Partner channel sales strategy and transformation to drive membership growth, member retention, and cost per sale.
• Build and expand relationships with external partners to promote, accelerate and drive Senior Product sales across all field channels, responding to unforeseen market changes and consumer buying preferences.
• Scale intelligent enablement (e.g., call effectiveness tools, CRM adoption, playbooks) to improve contact, conversion, and throughput.
• Set quarterly objectives and KPIs for all partner types (Field, CC/BPO, FMOs) and hold leaders accountable with transparent dashboards.

Partner Strategy & Portfolio Management

• Build and expand relationships with external partners to promote, accelerate and drive Senior Product sales across all field channels, responding to unforeseen market changes and consumer buying preferences, aligning incentives with enterprise outcomes (sales, growth, retention, STARs, CenterWell alignment).

Efficiency, Cost, and NPV Improvement

• Launch and scale programs that increase producer engagement and productivity (e.g., territory redesigns, outreach playbooks, AI-guided call flows).

Quality, Compliance & STARs

• Champion an enterprise growth mindset that prioritizes STARs, member outcomes, and complaint reduction (CTM/k).
• Implement progressive oversight policies to proactively address outliers (e.g., accretion, CTMs) and ensure end-to-end CMS compliance in partner operations, sales practices, and marketing activations.

People Leadership & Culture

• Lead a high-performing leadership bench (5 direct reports; ~200 associates) with clear roles, operating rhythms, and success metrics skilled at data-driven decision-making, change leadership, and cross-functional collaboration.
• Build an inclusive culture of excellence; sustain top-quartile engagement and associate experience.

Operating Model & Enablement

• Build and sustain a best-in-class partner operating cadence (planning, enablement, execution, inspection, and continuous improvement).
• Drive effective CRM utilization and data quality to power targeting, sequencing, and coaching at scale.
• Collaborate with Marketing, DMS/Analytics, Compliance, and Product to orchestrate end-to-end channel performance.

Qualifications

• 12+ years of progressive leadership in Medicare distribution, health plan growth, or analogous partner-led sales environments; 7+ years leading multi-layer organizations.
• Expertise across partner ecosystems (Field, CC/BPO, FMOs) with proven results in AEP execution and Medicare product growth (MAPD, Med Supp, PDP).
• Adept at developing and leading high-performing sales teams to support continuous growth and retention
• Demonstrated commitment to cultivating collaborative relationships (internally/externally) while leading and inspiring a team to achieve or exceed agreed-upon results
• Proven ability to develop strategy, set and meet established targets and effectively manage programs
• Ability to synthesize complex information and communicate it to a wide variety of audiences including internal and external business partners
• Broad understanding of the Medicare sales landscape, competitive environment along with current and future industry challenges
• Experience working with and supporting senior leadership to achieve strategic goals across the segment or enterprise-wide
• Critical thinking skills to connect disparate dots and overcome ambiguity
• Data-driven operator with advanced proficiency in CRM, funnel analytics, forecasting, and sales productivity tooling (AI-enabled call guidance a plus).
• Exceptional people leadership: culture builder, change leader, and developer of high-performing teams.
• Bachelor's degree required; MBA or related advanced degree preferred.

Leadership Competencies

• Strategic & Enterprise Thinking: Aligns partner-channel strategy to enterprise growth, STARs, retention, and member value.
• Operator's Mindset: Builds repeatable playbooks, delivers the right KPIs, and scales wins quickly.
• Customer & Member Obsession: Centers decisions on member outcomes and compliance integrity.
• Influence & Collaboration: Navigates complex stakeholder environments; inspires partners and cross-functional teams.
• People & Culture Builder: Attracts and develops talent; sets clear expectations; recognizes excellence.

Travel & Work Style

• Travel ~30–40% to partner locations, field markets, councils, and leadership meetings.
• Hybrid work; flexibility based on business needs and seasonal AEP demands.
• Location: Flexible (Hybrid); travel ~30–40% to partner sites, industry events, and internal meetings

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours: 40

Application Deadline: 04-01-2026

About Us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.