After Sales Specialist
Husqvarna Group
After Sales Service Consultant
As a contact person in the after sales service, you will answer all questions about our Husqvarna Robotics products. Based on your expertise in battery-powered garden tools, your main focus will be on the care of our Automower® and special cases within the product portfolio. You will take over the following tasks and actively shape the future:
- Supporting our trade partners with all technical inquiries about the Husqvarna Automower®, including special cases
- Conducting service and product trainings to qualify our trade partners
- Product monitoring and creating complaints reports
- Technical testing of returns/warranty claims
- Repairing special cases in the workshop and on-site
- Supporting the field service with technical questions
- Additionally, you will support your colleagues in the field service at trade shows and product demonstrations
Requirements
Successfully completed technical training with a focus on "Technology/Electronics" (Service Consultant, Master Craftsman, Technical College Engineer, etc.) and ideally acquired business knowledge
Experience in customer service
Strong communication skills, problem-solving skills, team capability, and resilience
Ideally experience with CAN-Bus systems and smart-based options
Good MS-Office skills and good English skills
CRM knowledge as an advantage
Willingness to travel within Germany
Last date to apply: We are continuously accepting applications