Digital Solutions Specialist After Sales (m/w/d)

Join Our Team At Husqvarna Group

Bring your perspective and help us remain the progressive company we have been for over 300 years. We learn from each other and grow together in the spirit of our values BOLD, DEDICATED, and CARE.

The Husqvarna Group is one of the oldest start-ups in the world and the largest manufacturer of powered equipment in forestry, landscaping, gardening, and light construction machinery. Our products solve everyday problems and are part of a larger whole. We always ask ourselves: How do we make living spaces more sustainable, beautiful, comfortable, green, and creative? Pioneer spirit, innovation, and people like you make it possible.

Your Tasks

• Recognize needs and optimization potentials in digital business processes
• Conduct analyses, profitability considerations, and KPI evaluations
• Derive action recommendations for process improvement and digitalization
• Identify and evaluate automation and AI potentials
• Support in the selection, introduction, and development of digital solutions (e.g., ticket systems, knowledge databases, self-service portals)
• Link and analyze data from various systems (e.g., ERP, CRM, BI)
• Ensure a thoughtful authorization concept for digital applications in the service organization
• Coordinate interfaces between departments, IT, and external partners
• Active role in change management and training of user groups
• Support in the development of use cases in the field of artificial intelligence (e.g., chatbots, predictive models, text analysis)

Your Profile

• Successfully completed studies in business informatics, business administration, digital transformation, or comparable qualifications
• Proven knowledge in the analysis and optimization of business processes
• Experience with digital tools and platforms (e.g., ticket systems, knowledge databases, self-service portals)
• Secure handling of KPIs, profitability calculations, and data analyses
• Experience in working with ERP, CRM, and BI systems and in linking data between systems
• Knowledge in the evaluation and implementation of automation or AI solutions (e.g., chatbots, predictive models)
• Familiarity with authorization concepts and their application in digital service processes
• Analytical thinking, conceptual strength, and a high level of initiative and structured work
• Communication skills and confident demeanor in dealing with departments, IT, and external partners
• Team capability and coordination skills in managing interdisciplinary interfaces
• Willingness for continuous further education in the field of digitalization and AI
• Experience in change management and conducting training sessions is advantageous
• Good German and English language skills in writing and speaking
• Project management experience is desirable

Become part of a team that is passionate about work, proud of its history, and curious about the future. We look for opportunities to grow and want to do it together with you. We are waiting for your ideas for new ways of working, methods, measures, and approaches!