Direct Sales Representative

ICT Sales Representative

You'll educate clients on how our tailored services, ranging from internet connectivity to VoIP, server hosting, and cloud solutions, can improve their operations, lower costs, and elevate productivity. This role requires a proactive approach, extensive client travel, and strong relationship-building to meet or exceed monthly sales targets while enhancing customer satisfaction.

Key Responsibilities

Sales & Business Development

• Identify and meet with potential clients to showcase our tailored ICT and managed services.
• Generate new leads, grow the client base, and convert prospects into signed clients.
• Secure new business by preparing quotes, proposals, and ensuring all necessary documentation is collected.
• Act as client contact: manage expectations, respond to inquiries, cancellations, and sales requests promptly.
• Exceed monthly sales quotas through cross-selling, up-selling, and add-ons.

Order Management & Deployment

• Facilitate client orders, oversee roll-outs, and coordinate installations with internal teams and third-party vendors.
• Schedule and conduct site surveys to assess infrastructure and call-flow needs.
• Oversee testing to ensure solutions (e.g., VoIP/PABX, hosting, printers/copiers, power backup) are functioning as intended.
• Organize training for clients on using solutions effectively, such as VoIP systems and hosting platforms.

Customer Relations & After-Sales Service

• Make proactive "goodwill" calls to ensure satisfaction and smooth experiences post-deployment.
• Handle customer complaints, investigate issues, propose solutions, and escalate recommendations to management when needed.
• Foster strong relationships with existing clients to encourage repeat business.

Reporting & Planning

• Plan and optimize daily travel and client visit schedules for efficient time management.
• Produce regular reports: weekly call logs, work schedules, monthly sales performance, and client status updates.

Financial & Administrative Duties

• Ensure all finance-related paperwork is received, clients approve site completion, sign-off is arranged, and payment is processed.
• Liaise with technical teams on complex client requests (e.g., CRM integrations, advanced network routing).

Market Intelligence & Product Knowledge

• Conduct market research to understand competitor offerings and refine sales strategies.
• Stay current on the full suite of services, ranging from ICT infrastructure and internet solutions to copier services, CCTV/biometrics, power backup, and financial services—and continuously improve sales techniques.
• Develop and deliver compelling sales presentations and demos.
• Participate in marketing events and represent the company professionally at all times.

Additional Duties

• Perform other duties assigned by the department manager.
• Adhere to the company's vision, policies, and guidelines.

Requirements

• Minimum 2 years of sales experience in a similar B2B ICT, managed services, or telecommunications role.
• Highly organized, efficient, and able to work under pressure to meet targets.
• Strong customer service focus with excellent negotiation and communication skills (both written and verbal).
• Proficiency in CRM software and MS Office (Word, Excel, PowerPoint, Outlook).
• Self-starter with the ability to work independently and a positive, hardworking attitude.
• Excellent interpersonal skills to build trust and professional relationships.