Sales Representative / Water Damage Restoration

Sales Representative

Houston Restoration Company, specializing in water damage restoration, mold removal, mold remediation, as well as fire damage repair and smoke damage restoration, is actively seeking an experienced Sales Representative. Job will be hands on. We respond 24 hours a day to emergencies and perform all phases of restoration, from cleanup, mold mitigation and water restoration.

As the Sales Representative, you will be responsible for generating new business opportunities and closing incoming leads. These responsibilities include inside and outside sales, attending and hosting networking events, lead generation, and participation in trade associations.

Competitive base pay with sales commission to increase income opportunities! Must be willing and able to work a variable schedule and answer customer during after office hours.

Job Duties and Responsibilities:

• Identify and research new customers to develop business partnerships through a variety of techniques including daily direct-to-office visits, new introductions to generated leads, owners meeting coordination, networking and attending local organizations (~50 connects per week).
• Work with the Sales Manager to align strategies aimed at increasing market share & reaching new clientele. Research, develop and provide new marketing materials.
• Plan, organize and host marketing functions; such as customer events, educational seminars and other networking and social activities.
• Document and track leads and business development activities in company CRM.
• Coordinate job inspections with Production Manager to provide rapid and timely arrival of Technicians to client's home.
• Works with the Production Manager to communicate to customers and insurance agents/ adjusters the scope of work, job progress reports and respond to incoming questions.
• Educate the customer on the urgency of the situation and proceed with next steps towards closing the deal.
• Following up on leads and close deals with pending customers.
• Develop customer estimates and review invoices.
• Manage the customer experience and satisfaction tracked with online reviews.
• Performs on-site inspections of leads as a substitute if the Project Manager is unable to attend.
• Attends adjuster meetings as a substitute if the Project Manager is unable to attend.
• Maintains a clean, organized, and professional appearance at all times.
• Manage customer acquisition expenses including meetings, and gifts.
• May require other duties or projects as assigned.

Accountabilities:

• Business Development Activity
• Face To Face Meetings
• Average Lead Generation Targets
• Average Monthly Revenue Targets

Necessary Experience and Skill Set:

• High School Diploma or GED is required. Bachelor's degree in Business Administration, Marketing, or related field is preferred.
• Previous experience in sales, customer service, business development, marketing strategies, and/or brand expansion in restoration industry or a related industry is preferred.
• Must have clean driving record and valid license.
• Must successfully pass a national criminal background check and pre-employment drug screening.
• Must be self-motivated, ambitious, detail oriented, outgoing, team-oriented and a self-starter.
• Ability to maintain strong client relationships and develop industry partnerships.
• Possess excellent communication and professional customer service skills.
• Ability to analyze market trends and competitor behavior.
• Demonstrated ability to solve problems and make prudent decisions.
• Intermediate knowledge of MS Office.
• Ability to learn and utilize additional software systems such as internal CRM and Xactimate.
• Ability to obtain IICRC accreditations for water restoration.
• Must be able to attend 2-4 networking functions a week (varying schedule, some after hours).
• Must be available to manage client calls 24/7 on an intake call rotation.