Senior Sales And Service Plumbing Technician

Senior Sales & Service Plumbing Technician

At 1-Tom-Plumber, our mission is simple: deliver exceptional service, protect homes, and empower our people to grow into industry leaders all while bringing the dynamic value of our brand to every doorstep. We do this by combining diagnostics, sales, and service into a seamless process that delivers real solutions and empowers clients to make well-informed choices. We're not just another plumbing company fixing leaks — we're THE emergency plumber Long Island relies on 24/7, backed by the strongest brand and boldest promise in the market.

We're seeking a skilled, client-focused, and leadership-minded Senior Sales & Service Plumbing Technician who takes pride in their craft, lifts others up, and helps drive the future of our team. This is your chance to wear the pink & black as a role model, mentor, and trusted expert — representing both our brand and our standard of excellence.

The Role

This is more than a plumbing position — it's a leadership and development role that blends technical expertise, team mentorship, and high-level service. You will handle complex plumbing jobs, support technicians in the field, and run weekly training sessions to sharpen our team's skills. You'll also serve as Manager on Duty, ensuring our plumbers have the support they need from estimating through completion. You'll set the tone for what professionalism looks like at 1-Tom-Plumber — every call, every client, every job.

In Your First 12 Months, You'll Focus On:

Delivering "5-Star" client experiences through expert diagnostics, communication, and craftsmanship.

Leading and training — owning the onboarding process for new plumbers and running weekly hands-on technical trainings.

Serving as Manager on Duty (MOD) on a rotating schedule — guiding technicians through job estimates, troubleshooting, and solution recommendations.

Driving consistent sales results, producing a minimum of $50,000 in monthly revenue through diagnostics and completed work.

Supporting technicians in real time to ensure quality control, safety, and adherence to company processes.

Partnering with dispatch and operations to maintain efficient schedules, transparent communication, and high team morale.

Who You Are:

• Leader & Mentor: You elevate others through guidance, patience, and accountability.
• Client-Focused Pro: You know how to connect, reassure, and build lasting relationships.
• Sales-Minded Technician: You see diagnostics and recommendations as opportunities to provide real solutions.
• Trainer at Heart: You enjoy teaching, coaching, and sharing knowledge to help others grow.
• Calm Under Pressure: You handle after-hours calls and complex situations with confidence.
• Team-Driven: You thrive on collaboration and believe that collective success is built one job at a time.
• Tech-Savvy & Organized: You're comfortable using mobile apps, digital forms, and dispatch systems to stay efficient.

Pay Rate: This position has a range of $35-$40 per hour and comes with benefits and a highly incentivized bonus program.