Sr Sales Operations Analyst

Apac Sales Representative Business Partnership

What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

This role will be responsible for providing business partnership for APAC Sales Representatives to support execution of commercial business strategy and achievement of sales objectives. Effective communication and training of new system functionality, improved business process and utilization of third-party sales resources to ensure efficient and effective user experience throughout the Lead to Order Fulfillment commercial workflow. Support insights driven decision making by driving adoption of analytical resources into sales users' daily operations. Works closely with APAC Commercial Ops leadership to define optimal performance measurements and performance management programs required to ensure success of the Sales Organization. The SR Operations Analyst will be an objective, fact-based voice in decisions impacting APAC's Commercial Operations. This position is an internal position and requires minimal travel.

Position Responsibilities:

• Build relationships and act as a business partner to APAC Sales Leadership
• Partner with Global Commercial Ops to represent the APAC region on various programs such as DCP, Quotas, EPICs, Sales Ops Roadmaps, etc.
• Align with other regional Sales Ops to share best practices, solve process issues, and to help stay functionally aligned
• Develop and improve key processes to support integrity of commercial data required for business analysis.
• Advise business partners on how to best leverage reporting to drive actionable insights. Subject matter expert and mentor for regional Sales Ops Analysts
• Proactively understands needs of business partners and takes initiative to represent the region on Global Programs.
• Prepare advanced analyses to help identify and communicate trends and drivers to the business.
• Partners with sales leaders and Global Comm Ops to execute administration of Territory Design (ETM) in SFDC
• Act as a subject matter expert on larger projects relating to process improvement and/or system implementation.
• Represents AMEA Sales Operations on cross functional and global initiatives.
• Represent the region on the Global Segmentation Council, align with regional leadership on matters relating of Segmentation management.
• Coordinate and support Account and Territory planning as well as Customer Profiling regionally while aligning with Global on updates to the program
• Partner with internal resources to manage suite of Prospecting Tools to support top of funnel sales activity.
• Partner with Regional Funnel team to support KPIs and processes aligned with Global Standards
• Drive adoption of new commercial resources through end user education, training and on-boarding.
• Ensures CRM is single source of truth pipeline development.

Position Requirements:

• Strong written and verbal communication skills in Japanese and English
• Strong attention to detail and commitment to deliver quality work in a timely manner.
• Demonstrated ability to multi-task, work in team settings, and work independently when required.
• Strong analytical, organizational, problem solving and project management skills.
• Understands Go-To-Market strategy principles, utilization of key business metrics to enable data-driven decision making and key customer engagement processes.
• Possess an open, flexible, and positive can-do attitude with good communication, interpersonal skills and the ability to work well with multiple departments to execute mutually beneficial solutions. Experience dealing with difficult internal and external situations.
• Thorough knowledge of Microsoft Office and Outlook and possess an innate ability to navigate through new software applications.

All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

Preferred Experience/Education/Skills:

• Typically requires a minimum of 8 years of related experience with a Bachelor's degree
• Successful track record in Commercial Operations, Sales Operations, FP&A, or related commercial support role preferred
• Familiarity with usage of software, particularly web-based software. Experience with SAP and Salesforce.com a plus.
• 7-10+ years of direct work experience, related industry a plus.