Sr. Sales Specialist, Wuhan - Remote Eligible

Clinical Support Specialist

Serve as the primary support contact for Illumina clinical partners and customers in their territory, and develop and implement the service and support strategy for those clinical partners and their customers.

Responsibilities:

• Work closely with Illumina clinical partners to develop and implement the support strategy for our clinical partners and their customers.
• Prepare regular reports on their instrument status and outstanding issues.
• Provide technical service and support for the clinical trial sites.
• Provide field technical support including instrument installation, instrument and application validation, and customer training and troubleshooting as needed.
• Coordinate the general field team to handle additional support duties when required.
• Develop and maintain positive relationships with partners and customers in assigned territory.
• Help maintain and increase product usage, and support the sales effort through technical presentations and demonstrations.
• Providing strategic and competitive customer feedback to Marketing and product development teams.
• Identify and help develop key company processes that support our mission of building a world-class customer support organization.

Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.

Preferred Requirements:

• Minimum 3 years of commercial experience supporting clinical labs required.
• Prior field experience supporting customers using next generation DNA sequencing and sample/library preparation protocols preferred
• Demonstrated understanding of commonly-used sequencing data analysis software applications preferred.
• Outstanding troubleshooting and problem solving skills.
• Demonstrated written and verbal communication as well as training skills.
• Clear vision of and commitment to providing outstanding customer service.

All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

Preferred Experience/Education:

• Typically requires a Bachelor's degree and a minimum of 3 years of related experience; or an advanced degree without experience; or equivalent work experience.

We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants.