Sales Development Representative I - Remote Eligible

Sales Development Representative I (SDR I)

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

If you're looking to launch your career in the tech industry with a role that's fast-paced, high-impact, and collaborative, this is your moment. As a Sales Development Representative I (SDR I) at Lumen, you'll be the spark that ignites our sales engine—driving curiosity, opening doors, and shaping first impressions with customers. You'll connect daily with business and IT leaders, uncover their challenges, and help them discover how Lumen's solutions can fuel their growth. Once a conversation is BANT qualified, your mission is to seamlessly schedule a meeting between the customer and our sales account team. In short, your day-to-day is all about high-energy outreach, meaningful discovery, and creating momentum that propels the entire sales cycle. This role matters to Lumen as you will drive pipeline—the lifeblood of our business. As an SDR I, you'll play a critical part in:

• Creating predictable revenue.
• Shaping first impressions of the Lumen brand.
• Influencing messaging, solutions, and customer insights based on real conversations.
• Propelling Lumen's momentum as the backbone of the AI economy.

This is more than a job—it's your launchpad. Here, you'll sharpen your communication skills, stretch your business acumen, and belong to a culture that celebrates curiosity, collaboration, and bold thinking—the core of Lumen's behaviors and our people-first culture.

Location and Schedule

Work From Home-US Hours: 40 hours/week; 8a-5p local time, includes one-hour midday meal break

The Main Responsibilities

• Make 75+ outbound calls daily, supported by email outreach to engage potential customers.
• Connect with IT and business decision makers at mid-market and enterprise companies.
• Run BANT-qualified discovery conversations (Budget, Authority, Need, Timing) to identify real opportunities while leveraging Outcome Selling framework.
• Secure and schedule qualified meetings for our sales teams.
• Develop a broad understanding of the Lumen portfolio of solutions/products, communicate the value proposition, deliver elevator pitches and key messaging as needed to progress the conversation and improve conversation/meetings percentage.
• Set up a future conversation with the sales team and the prospect based on your efforts.
• Ensure a seamless warm hand-off to sales partners for the next stage of the conversation.
• Maintain clean, accurate documentation of outreach in Salesforce.

What We Look For in a Candidate

• Bachelor's degree OR 2+ years of experience in sales, lead generation, or call center environments.
• Self-driven, organized, coachable, curious, goal-oriented, energetic, and eager to grow.
• Confident communicator with strong written and verbal skills.
• Genuine interest in technology—modern IT solutions, network, cloud, security, telecom, and AI.
• Passion for connecting with people and crafting meaningful conversations.
• Comfortable using Salesforce/other CRM tools and MS Office.
• Ability to handle volume while staying positive and resilient.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $37,296 - $49,728 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $39,165 - $52,217 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $41,034 - $54,705 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.