Counter Sales Representative

Counter Sales Representative

The Counter Sales Representative is a pivotal role responsible for assisting both walk-in and online customers. This position requires providing excellent customer service, maintaining a professional attitude, and collaborating closely with the sales department and distribution center team members. The representative will also handle customer phone inquiries and participate in continuous improvement projects as assigned by the leadership team.

Responsibilities:

• Assist walk-in and online customers by answering questions and providing excellent customer service.
• Maintain a professional attitude when interacting with customers, the sales department, and distribution center employees.
• Print pick tickets and assign warehouse inventory locations.
• Answer customer questions and needs through phone calls, emails, and sales platforms regarding products and services.
• Collect and input payment information from customers.
• Add new customer information, send quotes, and input orders through sales platforms.
• Handle customer concerns and resolve problems.
• Adhere to company policies and procedures as detailed in the Employee Handbook.
• Demonstrate an understanding of quality policies and establish procedures for maintaining quality objectives.
• Maintain a safe, orderly, and clean working environment.
• Make recommendations and provide feedback to improve operational excellence and efficiency.
• Ensure records are maintained appropriately and reports are completed in a timely manner.
• Follow all safety procedures as detailed by SOP, local instruction, and supervision.
• Perform any additional responsibilities as assigned by the Leadership Team.

Essential Skills:

• 1+ years of experience working in counter sales.
• Proficiency in Microsoft Office, including Outlook and Excel.
• Comfortable talking on the phone to customers and greeting them face-to-face.
• Good job tenure, with at least 1 year in each role.
• Ability to work under pressure with a good, friendly, and positive attitude.

Additional Skills & Qualifications:

• Spanish bilingual skills are a plus.

Why Work Here?

The company is expanding, offering a dynamic and supportive work environment.

Work Environment:

This is an onsite role, requiring presence every day from Monday to Friday, 7:30am to 4:30pm. Flexibility is needed for customer service, especially for last-minute walk-ins. During the peak season from April to September, the representative will work every other Saturday for a 4-hour shift.

Job Type & Location:

This is a Permanent position based out of Lebanon, IN.

Pay and Benefits:

The pay range for this position is $39520.00 - $45760.00/yr. Do offer PTO, major holidays, and also benefits.

Workplace Type:

This is a fully onsite position in Lebanon, IN.

Application Deadline:

This position is anticipated to close on Jan 4, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.