Inside Sales Building Materials

Lebanon Store Inside Sales Specialist

The Inside Sales Specialist will assist customers and contractors with any project needs. This is a full-time position, up to 40 hours/week, Monday through Friday and some weekend availability. Essential functions include:

• Providing excellent service to customers.
• Treating all team members, vendors, and customers with courtesy and respect.
• Greeting and assisting customers in a positive, approachable manner. Answering questions and resolving customer concerns. Advising customers on solutions to projects and problems. Offering solutions with add-on sales when appropriate.
• Becoming well educated in the product lines available to GHC. Seeking continued education on changes to available product lines. Staying educated on industry trends.
• Utilizing various software available to create accurate take-offs, estimates, quotes, customer orders, purchase orders, and invoices for new homes, business, outbuildings, and additions.
• Responding to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, customer concerns, and scheduling of deliveries and installations.
• Thoroughly explaining orders to customers. Requiring their sign off before placing any purchase orders.
• Ordering product in correct color, size, and quantity from the vendor. Immediately informing vendor and Sales Manager of discrepancies or other issues with orders. Processing returns to vendors and following up to ensure credits are issued.
• Ensuring that all product is invoiced before leaving the store.
• Researching credits, returns, and late payments as needed.
• Following up with customers from quote to project completion.
• Working with the Sales Manager to resolve any customer complaints, product damage, or other issues.
• Performing any necessary customer service tasks including but not limited to; cutting keys, filling propane, running register, assisting with rental transactions, etc.
• Performing necessary tasks including but not limited to; answering the telephone, stocking and recovering inventory around the lumber desk area, clean and organize the lumber desk area, etc.
• Performing department head duties including, but not limited to, front and face, cycle counts, price updates and other inventory maintenance as needed.
• Making taking care of customers a priority while working your area.
• Helping out in other departments as necessary.
• Providing services to customers at point of sale, including but not limited to; running register, bagging items, assist with loading products, answering inquiries, etc.
• Opening and closing store as assigned.
• Ensuring a safe working environment. Maintaining situational awareness. Identifying and reporting any safety issues or concerns to management.
• Following all company policies and procedures.
• Other duties as assigned.

Work competencies include customer service, teamwork, attention to detail, and follow-up. Supervisory responsibility: This position does not directly supervise anyone.

Work environment: While performing the majority of the job duties, the employee is inside the store. The noise level in the work environment is usually moderate.

Physical requirements: The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. Prolonged periods of sitting, standing, and walking throughout the day. Must be able to occasionally lift up to 10 lbs.

Position type and expected hours of work: This is a full-time position, up to 40 hours/week, Monday through Friday and some weekend availability.

Required education and experience: High school diploma or GED diploma; or 1-3 years of related experience or training; or the equivalent combination of education and experience. 3+ years of experience in the building materials/construction industry + 1+ years customer service experience + Retail experience a plus.

Benefits offered: Medical insurance, dental, vision, short term disability, long term disability, cancer coverage, accident coverage, life insurance, 401k plan with employer contribution, free $25k life insurance plan, employee discount, vacation time.

Gillman Home Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors in accordance with applicable federal, state, and local laws.