Sales & Service Representative

Sales & Service Representative

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide. The Sales & Service Representative is responsible for delivering business-to-business customer service throughout the order process of pipe, valves, and fitting products (PVF). This role involves creating and entering quotes, processing customer orders, and resolving customer issues. It is critical in maximizing customer value while supporting MRC Global's strategies for safety, gross margin growth, and financial/operational performance.

Key Duties & Responsibilities:

• Respond to customer quote requests by sourcing products from inventory or external suppliers.
• Build quotes that create customer value and profitability for MRC Global.
• Identify and pursue sales opportunities to support overall growth.
• Engage proactively with customers, using product knowledge to recommend solutions.
• Use MRC Global systems/software for quotes, order processing, vendor POs, and related tasks.
• Adhere to customer contract requirements (pricing, freight, delivery, KPIs).
• Monitor shipping/delivery status and communicate updates to customers.
• Resolve customer concerns using a problem-solving approach.
• Ensure quoted products comply with approved manufacturer lists (AML) or specifications.
• Reference customer guides and consult with internal/external resources to enhance service.
• Handle advanced customer needs (external labor, RMAs, PO changes, special invoicing).
• Communicate professionally with customers, suppliers, and coworkers.

Required Experience:

• One (1) or more years in a customer-facing role, inside sales, or warehouse services; or recent completion of post-secondary education (Technical/Trade School, Associate or Bachelor's degree), preferably in industrial or sales fields.

Skills & Abilities:

• Proficient in computer and software use.
• Strong communication and knowledge-sharing skills.
• Effective in one-on-one and small group presentations.
• Detail-oriented with a sense of urgency.

Working Conditions:

• Frequent driving/traveling.
• Regular interaction with others.
• Primarily desk/computer-based work.
• Ability to sit/stand for extended periods.
• For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources.
• Reasonable accommodation may be made to enable individuals to perform essential functions.
• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

At MRC Global, you can build a satisfying career, while making a difference. You'll be rewarded for your contributions and encouraged to learn and grow. Most importantly, you'll be joining a team of people who care about each other sincerely, and who care about the communities where they live and work. We invest in the growth and professional training of our team members creating more opportunities in your career. We offer tuition assistance and career development to support your professional growth.

MRC Global offers comprehensive benefits and incentives. We value your time and talent and know how to show our appreciation for having you as a part of our expanding global team. At MRC Global, we care about and value all employees. During life changes and challenges, our Employee Assistance Program is available to all employees and household family members to help resolve issues, connect with the right mental health professional or community resource, and to identify other support tools designed to help our team members. We care about our community and place a major focus on environmental and social responsibility. We are committed to our people, our communities and preserving our planet. As a part of our company's culture and efforts in preserving our environment, we are supporting our customers in the transition to green energy and decarbonization.