Customer Success/ Sales Intern - Remote Eligible

Customer Success/ Sales Intern

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip's platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Are you a forward-thinking individual with a keen interest in helping to elevate customer experience and spot opportunities for customer growth? Are you eager to apply your analytical, organizational, and interpersonal skills and learn how to partner with other teams within the organization to drive continuous improvement in lead quality and conversion rates? If so, we have an exciting opportunity for you! Infobip is seeking a motivated and talented individual to join our team as a Customer Success/ Sales Intern.

What will you be doing at Infobip?

• Proactively working on hand-raisers and inquiries from all Self-Service customers to ensure their high-quality experience, resulting in their satisfaction and further growth.
• Building strong relationships and generating new business opportunities for the Infobip sales team.
• Educating the customer base on the nuances of the product to unlock value
• Finding ways to increase user adoption/activation.
• Actively suggesting how to improve UX on Self Service.
• Retaining current customers and analyzing their consumption.
• Having an excellent overview of business, competition, and latest industry trends.
• Engaging and collaborating with different teams to optimize Self-service workflow.
• Creating flows and resolving frictions in Self-service by working closely with Product team.

More about you:

• Currently pursuing a bachelor's or master's degree in Business, Administration, Economics, or a related field and you can work full-time.
• You currently have active student rights and can work on a student contract.
• Strong analytical and organizational skills, with a systematic approach to problems.
• A proficient user of Excel.
• Highly fluent in English, both spoken and written.
• Proficiency in any additional language is considered advantageous, especially in French, Spanish, or Portuguese.
• Interest in working with multi-divisional, multi-geographical customers.
• Proactively engages customers with a consultative, solution-oriented approach in discovering new opportunities.
• You can work independently and as part of a team.

When you become a part of Infobip you can expect:

• Mentor and team support.
• Being a part of a growing company in a growing industry – we challenge you not to grow!
• Work with people from all over the world. We put the "global" in globalization.
• Travel allowance and free lunch.

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.