Sales Operations Executive銷售統籌專員（销售助理）

Sales Operations Executive

Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.

We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.

Job Description

This role is based in Dah Toong Liing Economic & Trade Plaza.

Role Summary:

The Sales Operations Executive will primarily support a Sales team, who could be selling multiple brands/products across regions. The role will drive consistency and quality in the Sales teams and act as a key link between the Sales function and the Asia CRM team. They will provide structured sales administration, Salesforce (CRM) support, data analysis & investigation, product customer engagement, reporting, and data management / entry support. As the Sales teams develop, the role will also become involved in campaign management and informing the CRM team of priorities for future development of our Salesforce system and digital service delivery to then act as a key driving group. They may also on occasion be required to support the Event team with administrative duties.

Sales enabling administration including invoicing, payment receipt collection and floorplan management

Oversight of budgets, maintaining accurate financial data for responsible brand(s)

Ensure customer queries are answered and/or resolved in a timely manner

Manage the distribution of the exhibitor manual and be the point of contact for any queries

Serve as Subject Matter Experts (SME) on Salesforce.com business process for sales teams, cross training and sharing knowledge

Support data entry into invoicing system and Salesforce.com and ensure accuracy through periodic analysis

Support the Event Director to maintain a hot list of leads; actively track competitive shows and/or publications to seek out new leads

Help identify priorities for development and gather requirements on system development and perform user acceptance testing

Perform additional responsibilities as assigned

Qualifications

• University Bachelor's Degree
• 1 - 2 years of sales support experience across international regions and cultures
• Verbal English and Cantonese mandatory, Mandarin preferable. Written English and Chinese mandatory
• Experience in MS Office and Salesforce CRM highly desirable
• Strong organization, time management skills and ability to work with senior internal stakeholders
• Ability to proactively handle and respond to customer objections
• Interpersonal skills, confident personality, high level of enthusiasm

Additional Information

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us.

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves
• Time out: annual leave and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We're not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job here.