Sales Support Executive Consumer Commercial

Sales Support Executive Consumer Commercial

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Group operates globally and produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realize their individual potential.

Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that's the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we'd love to hear from you.

Job Description

Role Summary

The Sales Support Executive fulfils a pivotal role in ensuring Sales Support Managers, Sales Reps and Agents have the data required to drive revenue across commercial operations. Responsible for providing support to Sales Managers across our Commercial Regions.

Closing Date: Applications will close on 1 May 2026

Key Accountabilities

• Managing the appropriate Sales Support inbox day to day – Handling queries, help requests, report requests etc.
• Build, produce, and disseminate reports (daily, weekly, monthly, ad hoc) to drive revenue and support commercial operations.
• Proactively manage customer enquiries, ensuring timely and satisfactory outcomes.
• Administer and optimise digital systems (BMIS, ISIS, Salesforce) and related T&F systems.
• Liaise with internal and external stakeholders as required (e.g., Hachette, Credit Control) to ensure smooth operations.
• Collaborate with Sales Support Coordinators and internal teams to ensure smooth operations and continuity across sales support tasks.
• Create and maintain detailed training guides/work instructions for sales support tasks to ensure continuity and assist with any potential new onboarding.
• This role reports to the Head of Sales APAC and Sales Operations Manager. To update on current business environment, raising or escalating issues as required whether this be workload or supplier related.
• Prioritise tasks aligned with business needs, and foster a collaborative, learning-oriented team environment.
• Encourage team innovation, use insights for improvement, and reflect on outcomes for future learning.
• Perform other duties as assigned by Sales Operations Manager.
• Facilitate smooth running of external events or book fairs at regional locations, ensuring effective coordination and support.

Qualifications

• Experience in publishing or sales support environments.
• Intermediate knowledge of Microsoft Office, and other T&F specific systems e.g. BMIS, ISIS, SalesForce, Bazinga where appropriate.
• Understanding roles within the publishing industry and awareness of overseas markets and cultural differences.
• Knowledge of system administration and process optimisation.
• Proficiency in system administration, commercial awareness, and market understanding.
• Awareness of industry trends and best practices.

Additional Information

What we offer in return:

• An excellent work/life balance with a fantastic, flexible working culture
• 20 days (pro-rata for first year) annual leave per year, plus an extra day off for your birthday
• 4 paid volunteering days each year
• Under the local company's healthcare insurance plan with an option for the participation of other family members at the employee's expense
• Employee assistance programme – offering 24/7 well-being support
• Performance bonus
• Share Match – plan that matches every company share purchased with two free shares
• Annual health screening, optical and dental care

What you should know:

• This role is based in Singapore, and you must have the right to work and live in Singapore.
• We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces – like at conference – you get the flexibility and support to work from home or remotely.
• The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance to our Singapore office to ensure that as a balanced worker they can make it to our office location 3 days per week.

We want all our candidates to shine in our recruitment process. Please let us know if there is anything we can do to ensure you are able to show us your best self. This could include having the application form in a different format, more time for questions, or anything else – please ask us, we are happy to be flexible! Please contact recruitment@tandf.co.uk

Being Yourself at Taylor & Francis

If you're excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don't fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and contribute regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life.

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit-based factor.

If you have a disability, or face another barrier, and would like to request an adjustment to assist your participation in the hiring process and/or in the advertised position, please contact recruitment@tandf.co.uk. Your request will be reviewed and considered in the strictest confidence.