Sales Development Coordinator

Sales Development Coordinator

Infrrd is the enterprise AI company that uses AI and Machine Learning technologies to help our customers automate human tasks. And Intelligent Document Processing (IDP) company helping enterprises extract, understand, and act on data locked in complex documents. Our solutions empower some of the world's leading organizations in mortgage, insurance, construction, and manufacturing to automate what once seemed impossible.

We're looking for a Sales Development Coordinator (Setter) who will be the engine behind our lead follow-up machine. This person will make sure every lead that enters the pipeline is nurtured, engaged, and never forgotten. If you love checklists, high-volume outreach, and ensuring no lead slips through the cracks, this job is for you.

This role sits between marketing and sales, acting as the bridge to ensure hand-raisers turn into booked meetings and meetings turn into revenue. You'll be the first point of contact for inbound leads, follow up through email and phone, and ensure a seamless transition from interest to qualification.

Key Responsibilities:

• Own the lead response process: respond to every new lead within minutes, not hours.
• Call, email, and engage every inbound lead multiple time across different touchpoints.
• Coordinate with the sales team to schedule and confirm meetings with qualified prospects.
• Be available in real-time during peak US hours (3:00 PM to 12:00 AM IST) to manage incoming meetings and client interactions.
• Monitor lead status in the CRM, ensuring zero drop-offs or missed follow-ups.
• Collaborate closely with the marketing team to understand campaign performance and lead sources.
• Flag cold leads, recycle them for nurture, and re-engage when appropriate.
• Prepare and maintain daily reports for lead follow-ups, meeting statuses, and prospect feedback.
• Identify process gaps and proactively recommend improvements for conversion optimization.
• Be the lead shepherd, from the moment a lead enters the system to the moment they speak to sales.

Required Qualifications:

• 2–3 years of experience in lead qualification, inside sales, or SDR roles in B2B SaaS environment.
• Excellent verbal and written communication skills in English
• Strong understanding of sales processes, CRM hygiene, and email/phone outreach best practices
• Comfortable working US hours (3:00 PM to 12:00 AM IST)
• Detail-oriented and process-driven, you don't let things slip
• Hands-on experience with tools like HubSpot.
• High energy, growth mindset, and the ability to work independently with accountability

Why This Role Matters:

You're not just setting meetings, you're setting the pace for growth. This is a pivotal role where your responsiveness and coordination directly impact revenue. If you're the type who gets a thrill out of staying organized, being the glue between teams, and turning potential into pipeline, you'll thrive here.

Location: Bangalore, India Work Type: Full-time Shift Timing: 3:00 PM – 12:00 AM IST (to overlap with US business hours and internal India-based teams)