Access Supervisor, Inside Sales (remote) - Remote Eligible

Inside Sales Access Team Supervisor

This position supervises the day-to-day operations of the Insulet Corporation Inside Sales Access teams. The position will be responsible for leading and coaching the team, resolving escalated customer contacts, managing existing and new processes, and identifying and implementing continuous improvement opportunities through data analysis and project management within the pharmacy systems.

The ideal candidate must demonstrate strong sales, customer service, computer skills, coordination, and planning abilities, and be able to work effectively in a key cross-functional role within Insulet Corporation and across external business partners.

Responsibilities

• Provides supervision - ensuring call handling and documentation meet regulatory requirements within pharmacy guidelines.
• Supervises day-to-day operations for the Inside Sales Access team, serving as the primary escalation point for any questions or issues and managing processes within the pharmacy process.
• Define, manage, and implement enhancements to processes and systems to refine the Inside Sales structure.
• Preparation of daily, weekly, monthly, and quarterly reports.
• Manages daily call and task productivity, ensuring accountability to role expectations.
• Provides coaching and feedback in accordance with department and company goals.
• Manages Inside Sales Access quality program, conducting quality audits and calibration of quality scoring with the leadership team.
• Handles the most complex customer complaints, escalations, and/or inquiries.
• Ensures adherence to regulatory, quality, pharmacy, and accreditation standards.
• Reviews financial targets and is responsible for working with Sr Inside Sales Leadership to assist with meeting or exceeding goals and ensuring operating and expense commitments are met within Service Level Agreements.
• Participates in special projects and performs other duties as assigned.

Performs other duties as assigned.

Education and Experience

Minimum Requirements:

• Bachelor's degree
• 5+ years of experience in an inside sales or contact center environment

Preferred Skills and Competencies:

• Strong background in sales, the pharmacy channel, and call center operations that promote industry best practices and standards, including contact center metrics, workforce management, service quality management, and knowledge management.
• Customer Service experience in a medical or health-related environment is preferred.
• Knowledge of diabetes and experience supporting patients with diabetes is preferred.
• Experience providing remote support, particularly in a regulated environment.

Physical Requirements:

• Requires sitting and standing associated with a typical office environment.
• Manual dexterity needed for using a calculator and computer keyboard.
• Lightweight lifting may be required.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• This position may require occasional travel.

If you're ready to be a part of a company that's changing the future of diabetes care, we want to hear from you. Join us at Insulet Corporation, where your talent will make a real difference in people's lives.

Remote/Flexible: (no days required to be onsite) This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired)

Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $56,300.00 - $84,425.00. This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: medical, dental, and vision insurance; 401(k) with company match; paid time off (PTO); and additional employee wellness programs.

Application Details: This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education.

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.

At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.