Technical Sales Manager - Remote Eligible

Job Post

We focus on our customers' success

We create better solutions

We create success together

We always interact with others respectfully

We are open and honest with one another

We do the right things and do things right

1. Adheres to Greatbatch Core Beliefs and all safety and quality requirements.

2. Supports Account Executive to grow Greatbatch Medical revenue and share within territory and accounts.

3. Focuses on providing exceptional customer service and identification of ways to leverage all Greatbatch Medical capabilities to solve customer problems.

4. Serves as the primary customer interface and manager for customer development programs from initiation through execution and facilitates relationship between customer and Greatbatch project team including coordinating project meetings, customer visits, and activities between Greatbatch Medical development groups and facilities. Leverages technical competency technical skills to engage customer and Greatbatch technical communities to ensure smooth, on time, and on budget project completion.

5. Serves as a technical expert by helping to facilitate technical concurrence and uses technical knowledge to identify opportunities to leverage all Greatbatch capabilities in order to increase the value proposition.

6. Regularly attends product development meetings and responds to all business inquiries such as scope changes, additional RFQ's, and relationship management, throughout the product development cycle. Supports sales in proposal development and management on new opportunities.

7. Provides program updates to the appropriate internal functions (Account Executive, Director of Operations, Product Development and Engineering, etc).

8. Works with Project Manager to manage and communicate pipeline milestones to maintain visibility of program deliverables both internally and externally.

9. Coordinates inputs from sales and marketing to support project deliverables.

10. Serves as a technical expert and supports sales by attending new product opportunity discussions and capabilities presentations. Provides program management and goal attainment for new projects and extensions in contract business.

11. Owns and executes all customer-driven Quality Agreements by liaising with Greatbatch QA group to ensure a successfully negotiated Quality Agreement.

12. Supports marketing by identifying technical capabilities that support development of product roadmaps, marketing business plans, and market analysis for strategic initiatives.

13. Regularly attends trade shows, conferences, and industry meetings to increase Greatbatch Medical's technical presence, and further establish relationships.

14. Enhances technical knowledge and applications engineering skills through technical field contacts, professional organizations, scientific/engineering publications, and Greatbatch Medical technical resources.

15. Supports Account Executive in resolution of contract, forecast, demand, quality or other customer issues as required. May be called upon to be primary manager of assigned issues.

16. Performs other functions as required.

Job Requirements

Minimum Education: Bachelor's degree in business or a related field, engineering strongly preferred.

Minimum Experience: At least 5 years of experience in a Technical Sales Manager role.

Success Factors

1. Demonstrates effective communication and sharing of information.

2. Focuses on the customer and ensures responses are delivered in a timely manner.

3. Applies professional, product, and deep technical expertise.

4. Fosters teamwork and builds strong relationships.

5. Possesses a global vision and thinks strategically.

Specialized Knowledge: Knowledge in account development, territory development, prospecting, sales call, sales strategy, pipeline management. Previous experience working with customer project teams and working on cross functional teams.

Special Skills:

Self-directed, ability to work without day to day supervision, high sense of personal accountability and deadline/results oriented.

Good basic selling skills, persuasive skills and business acumen.

Comfortable with conflict and ambiguity.

Excellent personal time management.

Strong process management orientation and project management skills.

Strong analytical and problem solving skills.

Excellent computer skills.

Outstanding communication skills.

Requirement of 15-20% US domestic and international travel.

U.S. Applicants: EOE/AA Disability/Veteran