Senior Manager, Account Executives (mm/kas)

Senior Manager, Account Executives (MM/KAs)

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the Opportunity?

Join Intercom as a mid-market sales manager and play a pivotal role in shaping the future of AI-driven customer service. In this high-impact, first-line leadership position, you'll drive revenue growth across our commercial segment ensuring our customers experience the full value of our industry-leading AI solutions. Your leadership will directly influence a generational opportunity to help build the AI agent category and shape the future of customer service.

What Will I Be Doing?

The role will lead a team of Account Executives primarily responsible for new business revenue in the EMEA Region. This person will be responsible for segment strategy and planning, building, and running a high performing team. Goals are focused on accelerating logo and revenue growth.

• Build and lead a team of EMEA Mid-Market Account Executives.
• Lead, coach, and develop sales professionals, ensuring excellence in standards.
• Own new business revenue within our EMEA commercial segment.
• Define and execute the new business strategy, developing playbooks and territory plans that drive growth.
• Manage planning, team organization, and operating cadence (QBRs, large deal reviews, and weekly forecasting).
• Drive forecasting accuracy and accountability within ±9%.
• Partner with EMEA leadership on company-wide events and initiatives.

What Skills Do I Need?

• 8+ years of experience in technology sales
• 4+ years of closing experience in an individual contributor capacity.
• 4+ years of first-line management experience.
• Deep execution experience, ideally managing multifaceted opportunities exceeding $750K ARR.
• Program management experience with a proven ability to lead strategic initiatives that deliver shareholder value.
• Demonstrated success in building and scaling revenue across EMEA.
• Strong operational mindset, skilled at building scalable processes and driving efficiency. Executive presence and communication skills suited for engaging C-level customers and internal executives.
• Familiarity with Command of the Message and MEDDPICC (or similar frameworks).
• Passion for AI and its transformative potential in customer service.
• Experience in verticalised GTMs and outcome-based pricing (preferred).

Benefits

We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us!

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we also offer Windows for certain roles when needed.