Sales Support Coordinator

Sales Support Coordinator

Interface is a global flooring solutions company and sustainability leader, offering an integrated portfolio of carpet tile and resilient flooring products that includes Interface® carpet tile and LVT, nora® rubber flooring, and FLOR® premium area rugs for commercial and residential spaces. Made with purpose and without compromise, Interface flooring brings more sophisticated design, more performance, more innovation, and more climate progress to interior spaces. A decades-long pioneer in sustainability, Interface remains "all in" on becoming a restorative business. Today, the company is focusing on carbon reductions, not offsets, as it works toward achieving its verified science-based targets by 2030 and its goal to become a carbon negative enterprise by 2040.

Position summary: The Sales Support Coordinator (SSC) will work directly with the field selling organization as an extension of the selling team. The SSC will be responsible for key internal-facing activities to help improve sales force effectiveness and maximize the selling team's performance. In this position, the SSC will also assist the sales team and customer success team in providing a positive customer experience.

Educational requirements: HS/GED is required. A College Degree is preferred.

Skills and experience:

• Proven experience in sales or administrative positions supporting the sales team
• Ability to effectively interact, engage and communicate with internal and external customers
• Strong organizational skills and attention to detail
• Ability to create a positive customer experience; optimistic can-do perspective
• Demonstrate capability to work under pressure and handle multiple tasks/priorities
• Excellent communication skills, verbal and written
• Able to work in a team-based environment
• Excellent systems skills including Excel & PowerPoint are required
• Knowledge of or willingness to learn: JD Edwards, Salesforce, PowerBI, various syndicated lead platforms

Essential duties:

• For the account executives and regional sales directors on designated teams, serve as the primary contact for key sales support activities, including:
• Assist with Salesforce quoting and pricing in the marketplace
• Assist in sales opportunity management for forecasting with upper management
• Coordinate complex customer fulfillment projects
• Support sales team with internal processes and forms (DTBS, DOR, S&H, etc.)
• Work in tandem with customer service team and sales team to provide a high-quality customer experience
• Provide front line support to the sales team for all internal data systems.
• Work to ensure data integrity by reviewing orders and lining up with SF opportunities.
• Participate and support company initiatives
• Maintain housekeeping; comply with safety rules and environmental regulations
• Perform other duties as assigned by Sales Support Manager