Sales Support & Costumer Service

Sales Administrative Support & Customer Service Specialist

At IFF (International Flavors & Fragrances), a leading multinational company in the world of fragrances, flavors, and cosmetic actives, we are driven by a passion for innovation and a commitment to excellence. With a presence in over 40 countries and a legacy of shaping sensory experiences, we collaborate with the world's top brands to create products that delight and inspire. We are seeking a proactive and detail-oriented Sales Administrative Support & Customer Service Specialist to join our Fine Fragrances team. This hybrid role combines sales administration and customer service responsibilities, supporting both internal stakeholders and a key client in the region. You will be the backbone of our commercial operations—ensuring smooth project execution, maintaining accurate data in our systems, and delivering exceptional service to our customers. This is an exciting opportunity for someone who thrives in a fast-paced, multicultural environment and enjoys working across teams.

Key Responsibilities

Sales & Administrative Support (70%)

• Manage project briefs from clients, including fragrance type, concept, cost, and concentration, and input data into the system (PUMA and SAP).
• Coordinate sample requests, documentation, and communication with internal teams and external stakeholders.
• Support the Commercial Director with meeting preparation, materials, and administrative tasks.
• Oversee office supplies and materials required by Account Managers.
• Handle sample recycling processes with external partners.
• Maintain and update pricing lists, sample records, and project documentation.
• Manage toxicological analysis requests due to specification or regulatory changes.
• Organize and analyze commercial data to support decision-making.

Customer Service (30%)

• Manage order processing for a key client: order entry, factory follow-up, and on-time delivery assurance.
• Maintain regular contact with the client, providing updates and support.
• Monitor and update monthly forecasts and demand planning.

What We're Looking For

Essential Skills & Experience

• Proven experience in sales support or customer service, ideally within a multinational or fragrance industry environment.
• Strong administrative background with excellent organizational skills and attention to detail.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word).
• Solid experience using SAP systems (mandatory).
• Ability to manage multiple tasks and priorities in a high-pressure environment.
• Strong interpersonal and communication skills in Spanish, English, and French.
• Customer-focused mindset with a proactive approach to problem-solving.
• Team player with a willingness to learn and adapt.

Preferred Qualifications

• Background in the fragrance or cosmetics industry.
• Experience supporting commercial teams or account managers in a dynamic, fast-paced environment.
• Strong organizational skills with a keen eye for detail and accuracy.
• Proven ability to manage multiple priorities, handle documentation, and maintain data integrity.
• Experience in project coordination, including documentation and regulatory follow-up.
• Comfortable working with internal and external stakeholders, maintaining clear and professional communication.
• Skilled in preparing reports, tracking KPIs, and ensuring timely and accurate information flow.

Why Join Us?

• Be part of a diverse and dynamic team in the world of fine fragrances.
• Work closely with global stakeholders and prestigious clients.
• Gain exposure to both commercial operations and customer relationship management.
• Opportunity to grow within a leading company in the fragrance industry.

Our Commitment to Inclusion, Diversity & Equity

At IFF, we believe that diverse perspectives drive innovation and strengthen our global community. We are committed to fostering an inclusive workplace where every individual feels valued, respected, and empowered to contribute. Our culture celebrates differences and promotes equity across all levels of the organization—because when we bring our authentic selves to work, we create extraordinary experiences together.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more