Sales & Customer Success Specialist

Sales & Customer Success Specialist

Do you thrive on solving problems, building strong customer relationships, and driving profitable growth? We're searching for a proactive and customer-focused professional who can deliver exceptional service while uncovering opportunities to win more business. In this role, you'll be the trusted voice for key accounts — ensuring their needs are met, issues are resolved, and every interaction reflects our commitment to excellence.

What You'll Do

• Be the go-to resource for customers — responding to inquiries, tracking order progress, and providing expert product guidance.
• Recommend materials and specifications to ensure each customer gets the right solution for their unique application.
• Handle customer concerns with confidence, including managing non-conforming material situations.
• Calculate pricing across product grades and make adjustments within approved guidelines to support sales success.
• Partner closely with Operations, Production Planning, and Accounting to keep orders moving and customers satisfied.
• Determine and adjust transportation methods to optimize delivery performance.
• Engage in occasional onsite customer visits to strengthen relationships and support ongoing business.
• Jump in to assist your teammates and ensure coverage whenever needed.
• Follow established policies and maintain a strong focus on workplace safety.
• Show up ready to contribute — teamwork and reliable attendance are a must.
• Take on additional responsibilities as the business evolves.

What You Bring

• Bachelor's degree in Business, Engineering, Science, or related field preferred — equivalent industrial or sales experience will be considered.
• Strong communication skills — you're confident interacting with customers and skilled at crafting clear, concise messages.
• Prior experience in industrial sales, marketing, or quoting is a strong plus.
• A natural curiosity and desire to learn the technical side of our products.
• A mindset geared toward collaboration, results, and continuous improvement.

If you love turning challenges into opportunities and supporting customers every step of the way, this role offers the chance to make a measurable impact — and grow along the journey.