Account Executive

The Account Executive plays a vital role in supporting the Account Management team in delivering exceptional client service. This role involves managing client communications, assisting in service renewals, and working closely with clients to fulfill their needs through regular meetings, reports, and updates. The Account Executive is also responsible for closing non-retainer, ad-hoc deals and ensuring that all client data is accurately documented in Salesforce.

Key Responsibilities:

Client Service Renewal Support - Assist the Account Manager in renewing client services by preparing relevant information, updating client needs, and managing administrative tasks for renewals.
Client Meetings and Training- Attend client meetings and training sessions (face-to-face or online) as needed.
Sales and Ad-Hoc Deals- Actively pursue and close non-retainer ad-hoc deals with clients.
Client Communication and Requests- Respond promptly to client requests and inquiries via email and WhatsApp.
Salesforce Documentation and Accuracy- Maintain accurate records of client details, documentation, and communication logs within Salesforce.
Report Delivery and Compliance- Ensure that all required reports (daily, monthly, and quarterly) are delivered to clients on time and meet the necessary standards.
Client Relationship Management- Foster and maintain a positive relationship with all clients within the portfolio.

Skills and Experience

Degree in Communications, Marketing, Business, Psychology, or other related Social Sciences.
With at least 2 years of experience in account management
Excellent communication and interpersonal skills with the ability to communicate effectively at all levels of the organization, with cross-cultural teams, and with external parties.

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Account Executive

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Account Executive

Account Executive

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