Technical Sales Support Representative

Technical Sales Support Representative

The Technical Sales Support Representative's primary duty is entering sales orders and managing the day-to-day activities necessary to support the orders through to shipment. These activities include: developing sales quotations, entering sales orders, resolving customer issues and answering inquiries. These interactions will be with customers, internal resources and the outside Technical Sales Representatives. The person fulfilling this position must exercise sound judgment and have the ability to work on multiple projects simultaneously. Excellent customer service skills are essential.

Responsible for reviewing, entering, and confirming sales orders.

Responsible for the overall coordination of internal resources to fulfill customer purchase orders from order entry through shipment. This includes working with the engineering, production, planning, and shipping departments.

Assists field sales personnel with product application problems; advises field of any changes in prices or products by supplying updated technical and/or pricing information.

Demonstrates knowledge of product applications and competition to aid in product selection, bid preparation, user lists, etc.

Provides support to customers regarding products, orders, and deliveries via the telephone and/or email as needed.

Studies and recommends standardization or changes to procedures to improve efficiency.

Expedites and troubleshoots orders in-house as required.

Directs customers to proper distribution channels.

Addresses customer complaints and resolves them promptly and efficiently.

Assists with resolutions of customer return material, warranty issues, and resolution of customer invoice and payment issues.

Responsible for fostering a team atmosphere and a professional environment.

Performs other duties as assigned.

Previous customer service support experience required. Strong communication, interpersonal and analytical skills. Ability to read technical specification and articulate solutions to customers. Ability to speak Spanish would be a plus.

Bachelor's degree (B. A./B. S.) from four-year college or university; and two to three years related experience and/or training; or equivalent combination of education and experience.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Experience with SAP is desirable. Ability to effectively utilize Microsoft Outlook, Excel, Word, Powerpoint a plus.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Equal Pay Act Statement

We aim to pay our 'ITT'ers' fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on 'what' they accomplish, but also on 'how' they reflect ITT's values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.

Equal Pay Act Range

70,800.00 to 105,400.00 plus benefits potential bonus