Sales Development & Operations Lead

Sales Development & Operations Lead

Founded in 1912, Illinois Tool Works Inc. (NYSE: ITW) is a diversified Fortune 200 manufacturing company that delivers specialized expertise, innovative thinking and value-added products to meet critical customer needs in a variety of industries. Ranked among Fortune Magazine's most admired companies, the company focuses on solid growth, improving profitability and strong returns across its worldwide platforms and divisions. These divisions serve customers and markets around the globe, with a significant presence in developed as well as emerging markets. ITW's revenues totaled $15.9 billion in 2024.

ITW Electrostatics, a division of Illinois Tool Works (NYSE: ITW), part of Test, Measurement and Electronics segment is industry leading manufacturer and designer of static control devices for equipment makers and end users. Electrostatics division revenues were $210MM in 2024 and it is headquartered in Hatfield, PA USA. Division has operations in USA, Europe, China, and Asia, including nine manufacturing plants and 500+ employees. Electrostatics division brands include: SimcoION, Eltex, Pillar Technologies, Teknek, Opto Diode, Vortec, Paxton, AEGIS).

The Sales Development Coordinator sell and promotes Electro Static Technology portfolio through Channel Sales to an identified customer base and supports the sales efforts of the EST organization globally.

Responsible for supporting the sales and marketing staff with administrative duties and providing data/reporting for the sales function. Activities may include validating leads, developing pricing and managing pricing database, preparing customer quotes, preparing reports from sales database, etc. Works collaboratively with sales and marketing team members to provide support as needed, and can also work independently with minimal supervision. Bachelor's degree preferred but not required and minimum of 5 years of experience required.

As a Business Development Representative, you will get to work in a fast-paced and dynamic environment, leveraging your entrepreneurial spirit, problem solving skills, adaptability, and passion for business partnership to create great business opportunities. This is an exciting opportunity to be a key stakeholder and contributor to growing our Industrial business, while working with a high degree of autonomy.

Essential Duties and Responsibilities

• Lead team of Customer Service representatives.
• Regularly re-assess customer service processes and collaborate with cross-functional stakeholders to optimize customer experience.
• Coordinate with Product Managers and Sales Managers to manage sample orders, special customer requests, and quoting/pricing activities.
• Manage end-to-end sales support processes, including quoting, documentation, technical/product inquiries, and post-sale follow-up needs.
• Collaborate cross-functionally with domestic and international manufacturing sites, Production Team, and Customer Service to ensure timely responses, resolve customer complaints, and align on lead times, inventory, and forecasts.
• Maintain and update account information and opportunities in Salesforce.
• Deliver actionable insights and reporting related to backlogs, lead times, sales trends, and customer analytics.
• Qualify and process inbound leads; collaborate with Sales Managers on sales strategy.
• Serve as the primary point of contact for new customer and distributor inquiries, ensuring timely and accurate responses.
• Support sales team inquiries and act as liaison between sales and plant teams on customer projects.
• Support marketing campaigns and participate in trade shows as needed.
• Work with key customers to confirm and align monthly forecasts.
• Collaborate with customers and production team to evaluate new parts or legacy parts for production ability and pricing.

Qualifications/Experience

• Minimum of 5 years' experience in sales, inside sales, or a customer-facing administrative role, ideally in an industrial or manufacturing setting.
• Electromechanical experience and understanding preferred.
• Ability to understand and communicate basic technical product specifications and applications.
• Proven ability to manage multiple priorities with speed and precision.
• Experience working in ERP systems; Salesforce experience strongly preferred.
• Experience with international customers and an understanding of global business practices.
• Proficiency in Microsoft Excel and PowerPoint.
• Strong interpersonal skills with the ability to build trust and rapport with partners and colleagues.
• Self-starter with a solutions-oriented mindset and a collaborative approach.
• High School Degree required, Bachelors preferred.
• Must be proficient in Microsoft Excel and PowerPoint.