Inside Sales Representative

Inside Sales Representative

Erikson Consumer

Baie D'Urfe, QC (hybrid environment)

Monday to Friday | 8:30AM-5:30PM

What You Will Do

We are looking for a motivated and well-spoken Inside Sales Representative to join our dynamic team. You will be responsible for servicing our current clients, developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process.

Responsibilities

• Respond to customer's inquiries via phone and email.
• Processing transactions by managing orders, returns, exchanges in a timely manner.
• Assist customer with tracking shipments and ensure delivery of merchandise.
• Keep our customers updated with our daily and monthly specials.
• Assisting clients with the B2B portal.
• Understanding customers' needs and identifying sales opportunities.
• Keeping up with product, service information and updates.
• Collaborate with other departments to ensure each request is completed on time.
• Build positive relationships with customers fostering loyalty.

What We Are Looking For

• High school diploma/GED.
• Previous experience in an outbound call center or a related sales position.
• Ability to achieve targets.
• Exceptional customer service skills.
• Strong listening and sales skills.
• Excellent communication skills, both verbal and written.
• Proficiency in Microsoft Office.
• Strong organizational skills and the ability to multitask.
• Bilingual.

We are committed to providing a safe and healthy work environment. All candidates should expect adherence to workplace safety protocols, including compliance with local health and safety regulations and internal safety standards.

We value diversity and inclusion, striving to create a culture where everyone feels included and celebrated. We are committed to flexible working arrangements to meet the diverse needs of our team members and stakeholders. Join us in shaping the future of communication at DCC Technology and drive forward initiatives that make a real difference.