Sales Operations Senior Site Lead - Sunnyvale

DePuy Synthes Sales Operations Senior Site Lead

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that's reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are searching for the best talent for a DePuy Synthes Sales Operations Senior Site Lead, based in Sunnyvale, CA.

The sales support team has responsibility to develop and deploy strategies in collaboration with field sales to enable sales growth objectives through ensuring appropriate resources are available and balanced throughout the US market. The team supports field sales management in achieving optimal inventory efficiency by applying advanced analytics. This role is the liaison between Sales, Customer Service, Finance, and Supply Chain relative to end-to-end efficient order / purchase order management.

You will be responsible for:

• Leading, coordinating and delegating all responsibilities to the internal sales office team to support all goals.
• Overseeing and managing Inbounding activities supporting the systematic processing of all local inventory from field return authorizations utilizing system mapping and verification accuracy.
• Partnering with local field sales organization to deliver successful non-revenue activity completion through communication and visibility.
• Inventory put away, replenishment and expiry management of all sales office assets.
• Monitoring day-to-day outbound metrics (OTS, OTC) and reporting to leadership at regular intervals.
• Driving strategic, technical, and tactical initiatives to improve efficiency and effectiveness across outbound operations.
• Collaborating across J&J E2E supply chain partners, Distribution Excellence, Planning, Transportation, Customer Service, Sales.
• Coordinating support for final mile support thru pick, pack and shipping tools.
• Benchmarking and implementing activities related to inventory par levels based on supply chain recommendations.
• Checking and maintaining appropriate inventory of on hand to support local sales territory.
• Driving timely National Returns to support sales partner success, streamline inventory disposition to meet key operational metrics, and act as point of contact for redeployment requests across the operational network.
• Applying Lean initiatives to ensure continuous improvement by eliminating waste and improving bottom-line.
• Leading the local onsite team to provide best-in-class service to our key customer stakeholders by providing single point of contact for PO collection, AR365 and resolution of pricing discrepancies or other customer-needed solutions.
• Leading recurring calls with West Coast Site Leads to drive operational efficiencies and design a standardized communication cadence to Regional Managers and AVPs to ensure clear consistent updates.
• Managing and coordinating all corporate initiatives to drive inventory reduction and optimization.
• Processing warranty item returns and replacement, completing all necessary paperwork.
• Initiating and controlling all expired exchanges of inventory from national sales office retrograde location.
• Coordinating additional sales activities through use of National Loaner requests and returns.
• Coordinating on site team to order equipment for training activities using education logistics, tracking and facilitating receipt, as needed.
• Responsible for initiating and completing ongoing cycle counts and/or annual audits for all sales office inventory.
• Managing all Bluetooth tags for Project Invisible and providing timely replacement of tags for FSO.
• Managing relationships with freight forwarders, receiving parties, and internal partners as required.
• Responsible for GDP (Good documentation practices) and adhering to SOPs.
• Coordinating all regulatory inspections and performing safety and quality audits.
• Adherence to training requirements, and health and safety regulations.
• Implementing schedule/policies/and group guidelines.
• Leading and/or supporting projects as required.
• Flexible to other tasks as priorities shift.

Qualifications

Education: Bachelor's degree and/or equivalent degree, required

Experience and Skills:

Required:

• A minimum of 10 years of work experience
• Experience required within any of the following areas: distribution, manufacturing, logistics, supply chain, customer service, healthcare.
• SAP knowledge
• Proficiency in MS Office Suite proficiency preferred, including (Word, Excel, PowerPoint, and Outlook)
• Knowledge of Warehouse Management Systems
• Ability to work in complex environment with competing priorities and deadlines.
• Demonstrated initiative, creativity, assertiveness, and proactive communication.
• Strong interpersonal and communication skills

Preferred:

• Kaizen/Greenbelt, LEAN Certification
• Validated understanding of enterprise resource platforms and warehouse management systems
• Experience building reports with visualization programs, e.g., PowerBI and/or Tableau.
• Experience Working in highly regulated industries.
• Agile operations ability and capability to manage or support projects.
• Process Excellence training and/or certification or APICS certification
• Project Management Certification/Experience
• Sales or Sales support role experience
• Inventory Management experience, sterile processing, OR support or clinical experience in a hospital environment.
• Warehouse Management System (WMS) and/or Transportation systems (TMS) experience
• Kaizen/Greenbelt, LEAN Certification

Other:

• 10% domestic travel to other sites as needed is required.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

The anticipated base pay range for this position is: $91,000-$147,200

Additional Description for Pay Transparency: Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company's long-term incentive program. Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave – 10 days Volunteer Leave – 4 days Military Spouse Time-Off – 80 hours Additional information can be found through the link below.