Senior Sales Support Specialist

Senior Sales Support Specialist, Orthopaedics

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopedics? Ready to join a team that's reimagining how we heal? Our Orthopedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.

Johnson & Johnson is seeking a Senior Sales Support Specialist, Orthopaedics, to join our US Orthopaedics Sales Organization team located in Raynham, MA, West Chester, PA or Warsaw, IN.

Position Overview:

The Sales Support Open Orders team has responsibility for assisting with critical execution of our billing and revenue processes. In particular, the development and deployment of strategies to support sales growth objectives by ensuring accurate and compliant billing. The team is an important enabler for achieving business objectives by helping accelerate speed to revenue for sales geographies in our Spine, CMF, and Trauma businesses. The role involves a combination of business partnering with the sales organization, and detailed reconciliation of invoices and sales data.

Responsibilities:

• Collaborates with a defined geography of sales leaders and sales consultants, to identify and action opportunities to accelerate revenue collection post-surgery
• Proactively builds strong and inclusive relationships with business partners based on integrity and trust.
• Analyzes and reconciles order acknowledgement, purchase order, and invoice data to solve billing problems and close open purchase orders
• Achieves open order reduction goals for specified geography by analyzing customer trends and working with sales organization to resolve mismatches and discrepancies
• Proactively identifies new insights to support business decisions and sales operations needs, including system enhancements, process improvements and other activities
• Ad-hoc projects as required

Qualifications:

Required:

• BA/BS with 4 years minimum business experience in logistics, finance, marketing, commercial operations, and/or related experience
• Successful experience with leading and coordination of projects across multiple teams and partners
• Strong history applying sophisticated excel and Microsoft office applications
• Excellent communication skills, both written and verbal, with proficiency in interacting across all organizational levels required.
• Creative problem-solving skills are required
• Ability to work independently and collaborate with various levels of management and external customers is required.
• Experience in data management, analysis and visualization, with proven track record to connect the analysis to insights that inspire action.
• Strong digital literacy used in business reporting required.
• Ability to effectively develop and present oral presentations
• This role may require up to 10% domestic travel

Preferred:

• SAP experience preferred
• Experience with inventory and sales analysis preferred
• Experience with process improvement preferred

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone Orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.

Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes, and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center or contact AskGS to be directed to your accommodation resource

The anticipated base pay range for this position is: $79,000.00 - $127,650.00

Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company's long-term incentive program. Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year Caregiver Leave – 80 hours in a 52-week rolling period 10 days Volunteer Leave – 32 hours per calendar year Military Spouse Time-Off – 80 hours per calendar year