Sr. Specialist – Commercial Operations Enabling Technology & Sales Support

Sr. Specialist – Commercial Operations Enabling Technology & Sales Support

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that's reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.

Your unique talents will help patients on their journey to wellness.

We are searching for the best talent for a Sr. Specialist – Commercial Operations Enabling Technology & Sales Support. The role is based West Chester, PA or Raynham, MA.

Purpose: The Commercial Operations Enabling Technology & Sales Support is the conduit between the business and the sales organization, enabling sales growth objectives through ensuring appropriate resources are available and balanced throughout the US market. Within Orthopaedics Commercial Operations, the Enabling Technology team has responsibility for implementing and auditing the operational strategy for our digital surgery offerings. The Sr. Sales Support Specialist has responsibility to monitor all VELYS offerings providing support to our field sales network ensuring that they remain compliant. The Senior Specialist will play an integral role in helping Joint Reconstruction's exciting new Digital Surgery platform unlock its full potential!

You will be responsible for:

• Supports sales team by monitoring contact expirations, software renews for VHN & VRAS and monitor billing plans.
• Partner with sales managers, service & repair, contract management, VHN product support team, HCC/legal and Customer Service to ensure compliance with contracting and billing of capital equipment.
• Maintain master contract and billing files for all VELYS products in the field, information is then shared with stakeholders via PowerBI for up-to-date information and reporting.
• Provides VHN monthly renewal summary to leadership
• Sends VRAS deactivation notices
• Detects and researches discrepancies to provide insights to support business decisions and sales operation needs.
• Works in partnership with Field Sales Management to solicit needs and align priorities.
• Works collaboratively to provide valuable, impactful, and clear communication to business partners.
• Maintain VRAS and VHN SOP's
• Ensure 100% compliance within our VELYS Digital Surgery Platform
• Provide mentorship to other team members and transfer knowledge across departments, Operating Companies, etc.
• Proactively identify new insights to support business decisions and sales operation's needs, including system enhancements, process improvements and other activities.
• Ad-hoc projects as required

Qualifications

Education:

• BA/BS required

Experience and Skills:

Required:

• 5 years minimum business experience in logistics, finance, marketing, commercial operations, and/or related experience
• Successful experience with leading and coordination of projects across multiple teams and partners
• Strong history applying sophisticated excel and Microsoft office applications
• Excellent communication skills, both written and verbal, with proficiency in interacting across all organizational levels
• Creative problem-solving skills
• Ability to work independently and collaborate with various levels of management and external customers
• Experience in data management, analysis and visualization, with proven track record to connect the analysis to insights that inspire action
• Strong digital literacy used in business reporting
• Ability to effectively develop and present oral presentations

Preferred:

• SAP experience
• PowerBI experience
• Experience with inventory and sales analysis
• Experience with process improvement

The role is office-based, located in West Chester, PA or Raynham, MA and requires up to 10% domestic travel.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

The anticipated base pay range for this position is: $77,000-$124,200

Additional Description for Pay Transparency: Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company's long-term incentive program. Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave – 10 days Volunteer Leave – 4 days Military Spouse Time-Off – 80 hours Additional information can be found through the link below.