Services Sales Lead (remote - New York) - Remote Eligible

Services Sales Lead

This position is posted by Jobgether on behalf of Ridgeline. We are currently looking for a Services Sales Lead in New York (USA).

As a Services Sales Lead, you will play a key role in driving services-focused sales engagements within a fast-paced SaaS environment. This role requires a consultative, value-based approach to uncover client needs, scope implementation strategies, and deliver tailored solutions that align with business goals. You'll collaborate with cross-functional teams—including Sales, Product, and Alliances—to ensure seamless transitions from deal closure to service delivery. Acting as a trusted advisor to executive stakeholders, you will influence strategic decisions, manage complex negotiations, and support long-term customer success. This position is well-suited for a dynamic communicator with strong financial services expertise and a passion for shaping enterprise service delivery.

Accountabilities

• Lead the services sales process, including scoping, pricing, and positioning implementation strategies aligned with client objectives.
• Partner with Solutions Consultants, Sales, and internal teams to close strategic deals and resolve complex service challenges.
• Present Customer Experience offerings to prospective clients, clearly articulating technical and functional value.
• Collaborate with legal, finance, and product stakeholders to ensure accurate proposals, contracts, and delivery commitments.
• Support discovery sessions to define project requirements, timelines, and implementation resource needs.
• Negotiate Statements of Work and service agreements, ensuring smooth handoffs to consulting teams for execution.
• Contribute to RFIs, RFPs, and RFQs with tailored service-specific content.
• Maintain accurate forecasting of service delivery capacity while identifying upsell opportunities in collaboration with Customer Success.
• Represent the services organization at client engagement events and conferences, contributing to brand visibility and thought leadership.