SA Sales Support

Advance Your Career with the Johnson Controls Team

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a diverse and inclusive team that empowers you to build your best future! Our teams are strategically positioned to support a multitude of industries across the globe. You will have the opportunity to grow and develop through meaningful work projects and learning opportunities. We are committed to fostering an environment that supports the physical, financial, and emotional wellbeing of all employees. Become a valued member of the Johnson Controls family and thrive in a company culture that values your unique voice and ideas – your next great opportunity is just a few clicks away!

We recognize that a fulfilling career is supported by your overall wellbeing. That's why we offer a comprehensive benefits package designed to support you in multiple aspects of life, including:

• Competitive salary
• Generous paid vacation, holidays, and sick time - 15 days of vacation in your first year to promote work-life balance
• Comprehensive benefits package, including 401K, medical, dental, and vision care, available from day one
• An encouraging and collaborative team environment that values diverse perspectives and fosters innovation
• On-the-job and cross-training opportunities
• A strong commitment to safety through our Zero Harm policy, ensuring a safe and secure workplace for all employees
• JCI Employee discount programs (The Loop by Perk Spot)

Become part of a culture that celebrates your achievements and encourages your voice and ideas. Your next great opportunity for advancement is right at your fingertips! Take the initiative to explore your potential and embark on an exciting career journey with Johnson Controls.

What You Will Do

The Strategic Accounts Sales Support Specialist plays a critical role in supporting our Strategic Account Managers and sales teams by driving operational excellence, ensuring accurate quoting and booking processes, and enhancing customer satisfaction. This role is responsible for managing pre-sales activities, booking coordination, forecasting support, and dispute resolution, while maintaining strong internal and external relationships.

How You Will Do It

Pre-Sales Support

• Maintain and update Smartsheet with current project details including naming conventions, assignments, and status.
• Review customer requests for completeness and follow up on missing documentation or drawings.
• Create and manage opportunities in Salesforce.
• Initiate Salesforce cases for Global Center of Excellence (GCoE) and site surveys.
• Generate timely and accurate quotes and estimates for assigned accounts, including change orders.
• Participate in internal and external meetings to ensure quoting accuracy.
• Assist in collecting required customer documentation.

Booking Coordination

• Obtain customer approvals or purchase orders and follow up as necessary.
• Review and create Compass estimates.
• Secure internal approvals and resolve booking holds.
• Attend meetings to ensure smooth and accurate booking processes.

Sales Forecasting

• Maintain updated opportunities in Salesforce to support accurate forecasting.
• Collaborate with Strategic Account Managers to support forecasting efforts.

Billing Dispute Resolution

• Address and resolve billing disputes efficiently to maintain customer satisfaction.

Customer Engagement

• Conduct monthly reviews with customer contracting teams and internal stakeholders to discuss renewals, issues, and updates.
• Support Strategic Account Managers in preparing quarterly customer reviews.

Internal Collaboration

• Align with transactional teams to support reporting, process improvements, contract modifications, inspection scheduling, and billing resolution.
• Provide backup support for the Sales Support Case Queue and additional accounts as needed.

What We Look For

Required Skills and Experience

• Entrepreneurial mindset with strong leadership and team collaboration skills.
• Ability to analyze processes, identify root causes, and recommend solutions.
• Strong organizational skills and attention to detail; able to work independently.
• Excellent interpersonal and communication skills with a customer-focused attitude.
• Ability to prioritize tasks based on business impact.
• Proven ability to influence cross-functional teams and drive results.
• Experience with Service Management software and financial systems.
• Previous experience as a Sales Administrator or Sales Support Specialist.
• Understanding of sales performance metrics and forecasting.
• Ability to manage multiple tasks under tight deadlines.

Preferred Qualifications

• Bachelor's degree in Business or related field.
• Experience working with executive-level stakeholders.
• Familiarity with the security industry.
• Proficiency in Salesforce, Microsoft Office Suite (Word, Excel, PowerPoint), SharePoint, and Internet-based applications.
• Experience with Power BI and Smartsheet.

Hiring Salary Range: $57,000 - 72,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.