Senior After Sales & Service Support (hvac)

Senior After Sales & Service Support (HVAC)

Johnson Controls is a global leader in technological solutions for smart and sustainable buildings. With over 94,000 employees across more than 150 countries, we design and implement automated buildings, integrated infrastructure, advanced systems for HVAC, security, automation, and energy efficiency.

Our teams work on high-impact projects for clients in sectors such as construction, industry, retail, healthcare, and transportation, using cutting-edge technologies.

Being part of Johnson Controls means contributing to a more efficient, secure, and connected future.

As a Nationwide HVAC Technical Pre-/After-Sales Support Specialist, you will support our sales team and work closely with partners and internal departments.

• Provide technical advice and support to our partners on-site and remotely (product selection, documentation, after-sales inquiries).
• Train and coach partners on new products, warranty handling, installation, commissioning, and troubleshooting.
• Analyze customer requirements and develop targeted training and support measures.
• Conduct factory training sessions together with our customers at one of our production sites.
• Collaborate with partners, product management, service, and sales teams to identify training needs.
• Communicate with partners about services provided and system optimizations; promote additional sales.
• Participate in "Voice of Customer" sessions to develop customer-oriented service offerings.
• Support other departments with projects such as training packages, sales strategies, or process optimizations.

Your qualifications:

• Technical knowledge in HVAC (e.g., chillers, heat pumps, terminal units, air treatment).
• Basic understanding of mechanical and electrical drawings, as well as HVAC installation, operation, and maintenance requirements.
• At least 3 years of experience in the HVAC field is an advantage.
• Experience with Microsoft Office/365, ideally Visio or AutoCAD.
• Excellent English skills and the ability to communicate technical content clearly.
• Problem-solving skills and experience in training and coaching (remote and on-site).
• Customer-oriented, open-minded, and forward-thinking mindset.
• Willingness to travel (up to 30%, mainly within the DACH region).

Ready to make a difference? Apply now and make an impact!

Johnson Control offers an interesting remuneration package according to your qualifications and experience. You will be able to enjoy an attractive package of social benefits such as life and accident insurance, and the possibility of opting for Flexible Remuneration.

In addition to our salary policy, job stability, continuous training, the possibility of professional development, and an excellent working environment are part of our employee benefits package.

By working with us you will be part of a global company, which embraces diversity, rewards a job well done and inspires people to achieve their best. In an environment that is constantly evolving, we will lay the foundations for you to develop a career path that is as unique as you are. As a member of our team, you will have the opportunity to make a difference. The world is waiting for you, and so are we.

At Johnson Controls, we transform the environments where people live, work, learn, and play. From optimizing building performance to improving safety and comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver on our promise in industries such as healthcare, education, data centers, and manufacturing. With a global team of 105,000 experts in more than 150 countries and more than 130 years of innovation, we are committed to our customers' mission.

Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, including Tyco, York®, Sensormatic Solutions, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul®, and Grinnell®.