Residential Sales Representative (outbound Focus)

Residential Sales Representative

Do you enjoy starting conversations, connecting with people, and helping others discover better solutions? Are you energized by phone outreach and guiding potential customers toward something that truly benefits them? IdeaTek is looking for a Residential Sales Representative focused on outbound calling and engagement. You’ll primarily reach out to households by phone, introducing them to the benefits of fiber internet, answering their questions, and helping them choose the right service. You’ll also support occasional community outreach, such as local events or neighborhood promotions. Your role is all about making meaningful connections, understanding each person’s needs, and helping them take the next step toward better internet.

A Day in the Life

Your day begins with reviewing your outreach list and prioritizing follow-ups. You’ll spend most of your time on the phone calling households in newly available service areas, following up with past contacts, or answering questions about service options. You’ll document each interaction in the CRM and coordinate with internal teams to ensure every customer has a smooth experience. Occasionally, you’ll help at local events or support marketing campaigns, giving you a chance to meet people in person and build awareness in the community.

What You’ll Do

• Generate and manage residential leads through self-driven outreach and community presence
• Educate potential customers on IdeaTek’s service offerings and value proposition
• Help customers select services that meet their needs and manage basic sales escalations
• Represent IdeaTek at community events, local businesses, or neighborhood functions
• Maintain accurate customer notes and updates within CRM systems
• Collaborate with cross-functional teams to deliver a seamless customer experience
• Meet or exceed monthly sales targets and outreach activity goals

What Will Help You Stand Out

• Preferred Qualifications:
• 3+ years of sales or customer-facing experience
• General knowledge of internet, wireless, or phone systems
• Familiarity with CRM platforms or digital sales tools
• Experience with community engagement, events, or CRM tools