Inside Sales – Client Expansion Representative

Inside Sales – Client Expansion Representative

Ready to put your career in drive? At Karmak Inc., we're powering the commercial transportation industry with smart tech and serious impact. From truck dealerships to service shops, our software helps keep the heavy-duty world running smoothly.

If you're into innovative solutions, collaborative teams, and tech that makes a real difference-let's talk.

Position Summary

The Inside Sales - Client Expansion Representative is a customer-focused role dedicated to driving revenue growth by strengthening relationships and expanding opportunities within our existing client base. This position is responsible for successfully negotiating and facilitating branch-add and merger & acquisition deal structure with existing customers, discovering areas of opportunity, and closing sales via web and phone. He/she will also learn and be responsible for providing third party sales support and associated tasks.

Essential Job Functions

• Drive revenue growth from customer branch-add and M&A opportunities.
• Partner with the deal desk on complex opportunities to structure complex deals.
• Collaborate with and provide insights to the Client Success Managers when interacting with customers.
• Proactively create and update opportunities and tasks in Salesforce, manage pipeline, track progress and close deals via phone and online meeting environments.
• Escalate customer challenges and risks to head of Customer Success and VP of Sales when needed.
• Learn and support third party sales opportunities and tasks under supervision and provide backup support as needed.

Essential Knowledge, Skills, and Abilities

• Proven experience in inside sales, customer success, or other customer service roles.
• Demonstrated history of successfully meeting sales quotas virtually.
• Strong Salesforce experience. Experience with Pardot and SF Engage is a plus.
• Excellent communication and people skills.
• Clear, confident speaking voice with the ability to develop quick, friendly rapport with customers.
• Patience, persistence, and persuasiveness.
• Outstanding negotiation skills with the ability to resolve issues and address complaints.
• Project management experience.
• A bachelor's degree is a plus.

The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties. Additional responsibilities may be assigned by Karmak.