Kundendienstmitarbeiter:in / Kundenservice / After - sales In Hamburg

Wanted: Service Professional With Kitchen Expertise And Heart For Our Customers!

We are looking for people who listen, take responsibility, and find solutions – and contribute to a smooth kitchen assembly.

Because: Our service does not end with the sale – we are also there for our customers during and after the assembly. This is where you come into play.

You are the first point of contact when it comes to coordinating around the assembly, clarifying open questions, or processing a complaint. With your expertise in the kitchen area, you find solutions, manage processes, and ensure that our customers feel well taken care of.

You will be the interface between customers, assemblers, logistics, and internal teams – with organizational talent, clear communication, and real team spirit.

Tasks

• Assembly Planning: You organize and manage the dates of our kitchen assemblies.
• Complaint Management: You take on customer concerns, find solutions, and accompany the entire process – professionally and service-oriented.
• Interface Work: You are the connection between logistics, assembly partners, planning, finance, and customer service.
• Ensure Quality: With your kitchen knowledge, you quickly recognize where there is a need for action and decide what is the best solution for customers.
• Expand Network: You strengthen and expand our network of assembly and logistics partners.

Qualification

• Expertise in the kitchen area – e.g. through training as a carpenter, kitchen salesperson, kitchen assembler, merchant in the furniture trade, etc.
• Several years of professional experience in a relevant field (e.g. kitchen or furniture industry, customer service with technical focus).
• Delight in making customers happy – even when something does not run perfectly.
• Organizational talent, communication skills, and the ability to work solution-oriented.
• Secure handling of MS Office, digital affinity and very good German language skills (native level). English language skills are advantageous.

Benefits

• Flexible Working: Home office or office in the Hafencity – you decide.
• Self-Responsibility & Scope For Initiative: With us, you manage your projects independently.
• Attractive Remuneration & Development Opportunities: We invest in you – professionally and personally.
• Start-Up Spirit With Team Culture: Open exchange, real cohesion, and regular team events.
• Modern Tools & Processes: We work digitally, efficiently, and always with a view to the best service.

Who We Are:

Küchenheld is the smart kitchen studio of today. We break through the classic way of kitchen sales and focus on efficiency, transparency, and fairness – for our customers as well as for our team.

Our claim: Dream kitchens with modern technology, personal consultation, and excellent service – also before, during, and after the assembly.

Apply with your earliest possible start date via recruitment@kuechenheld.de. Your contact person is Anna from the People & Culture Team.