Cluster Sales Manager

Cluster Sales Manager

Executive in charge of reaching the targeted goals as defined in the Sales Plan. Responsible for orienting and following up to materialise the budgeted revenues of respective segments through existing clientele and key prospects.

Key Responsibilities:

• Supervise preparations and definition of the Sales Plan and manual for the department and participate in setting up the sales policies, procedures and objectives.
• Determine the corporate/travel sales strategy related to pricing and promoting to meet the objectives outlined in the Sales Plan.
• Clearly understand and communicate the Corporate and Regional Strategic Sales Objectives to the Sales team.
• Handle budgets for miscellaneous sales activities and promotions.
• Follow the sales results (accounts' room night productivity, revenue, etc.) and propose corrective actions if needed.
• Maintain and maximize the utilization of all automated sales and reservations systems involved with group business.
• Supervise the existence of an efficient follow-up on all leads to maintain a good relationship and generate group/individual leads for the hotel.
• Maintain permanent files for all corporate, group and travel trade account with strong room/night potential.
• Keep close follow up on developments of the competitor hotels (occupancy, structural alterations, renovation, special campaigns, rate promotions, marketing efforts, theme events etc.). Also explore and compare corporate traffic amongst the competition.
• Propose ideas for promotional materials to be distributed during sales calls, international trade shows and for other promotional activities.
• Supervise (and handle when necessary) the group and individual reservation requests. Follow-up the progress of the booked business.
• Collaborate with all local and overseas customers, make personal calls to accounts and trace potential customers.
• Maintain a fair account distribution amongst the sales employees who will be responsible to manage (visit, handling complaints, update information and follow up) their own account group.
• Cascade all relevant key information to the Sales team.

Job Requirements:

Education:

• Bachelor's or similar degree from an accredited college or university with major work in Tourism/Hotel Management as well as sound training and education in the international luxury hotel business management

Experience:

• At least five years of experience as Sales Manager
• International experience in comparative positions
• Sound training in various departments in international luxury hotels

Language:

• Ability to work and communicate in a multinational environment
• English – excellent oral and written skills
• Croatian & Slovenian – advantage
• Additional language - beneficial

Competencies:

• Analytical thinking
• Very good executive competence
• Ability to motivate and supervise our employees
• Administration skills
• Planning and organizational skills

About Kempinski:

Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury. Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service. For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual. In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.

About Kempinski Hotel Adriatic Istria Croatia:

A prestigious five-star luxury seaside golf-and-spa resort, located in the Umag countryside in north-western Istria, the Kempinski Hotel Adriatic Istria features 186 rooms and suites, a private beach, a 3,000 sq m spa, event venues and meeting spaces as well as innovative cuisine and memorable dining experiences in two top restaurants, as well as an 18-hole championship golf course. Priding itself in providing excellent service to its customers, the hotel is a leading employer in the Istria region developing its talents worldwide within the Kempinski family. Join us and discover a career crafted by you!